BY BLENDING AUTOMATION, DATA ANALYTICS AND PATIENT-CENTRIC DESIGN, THEY HAVE CREATED A MODEL FOR MODERN PHARMACY THAT IS ALREADY ATTRACTING ATTENTION ACROSS THE SECTOR


guidance and social media, leading to strong adoption within weeks.


From a business perspective, the impact has been significant. Dispensing activity has grown from 5,000 to 9,000 items per month, driven by increased patient engagement, better stock control and more efficient service delivery. Consultation data has helped the team analyse patient trends, optimise operations and plan strategically for future growth. Most importantly, the team has been empowered to focus more on what matters, delivering outstanding patient care.


KinWell’s innovation doesn’t stop at technology, it’s embedded in their ethos. By blending automation, data analytics and patient-centric design, they have created a model for modern pharmacy that is already attracting attention across the sector. Their forward-thinking approach has not only elevated the standard of care in their own community but set a benchmark for what digital pharmacy should look like in the years ahead.


For embracing technology to enhance confidentiality, efficiency and safety in community pharmacy, KinWell Pharmacy is a thoroughly deserving winner of the Innovation in Community Pharmacy Practice Award.


scottishpharmacist.com 13


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