point of sale...point of sale... saFe systems awarded
making i.t. work in a taxi/cab company
Most owner-managers of SME taxi/cab businesses are faced with increasing regulatory burdens,
local authority red-tape, higher costs and recruitment headaches. They work long hours running the day-to-day business, keeping customers happy, trying to find good drivers and remaining profitable so that it's all worthwhile for themselves and their families. One of the key success factors is having an IT system that can automate the grinding tasks that many taxi/cab operators and drivers alike have to contend with. These tasks include manual accounting and laborious invoicing to corporate clients, book-keeping and assigning jobs. The last thing they need is wasteful "manual processing" of data and undue duplication using different non-integrated systems such as Microsoft Excel, WhatsApp, Sage/XERO for accounts, or even a despatch system that doesn't integrate everything together. In reality, a proper IT system can dramatically reduce wasted staff overheads so that the people in the business can focus on more productive tasks and this has a really positive and unexpected effect on bottom-line profits. IT systems should also include a Firewall to block hacking, anti-virus protection, Cloud storage and email so that information can be accessed from any device, any time and anywhere. Another much-overlooked factor is the customer-facing website. Most small taxi/cab firms have poor websites that don't work well on mobile devices and don't offer online booking. They merely point to static rates on an online form, or a Contact Us page or e-mail response system. These days, this really won't cut it and will leave most customers disappointed. A solid and powerful IT system not only has to include real-time Website Integration, but also full automation and "back-office" functions as mentioned above. The system should give the customers an easy way to book, as well as track the progress of the driver and communicate instantly from their mobile phone or desktop computer alike. There are also some amazing new technological advancements that can really add value to the customer experience, such as Interactive SMS, IVR (Interactive Voice Response) and Recurring Booking Management, to name a few. Another important requirement is for the Driver App to be able to work with a Taximeter so that the published Tariffs are applied throughout the system. CloudTRACK has over 30 years' experience in helping SME's make the most of IT and are qualified Bbusiness advisors who understand the challenges facing owner-managers.
Call today on 0800 610 2000 for your free business review and discuss how to overtake the competition. Visit
www.cloudtrack.uk or see our advert on page 53.
accolade by scc The Surveillance Camera Commissioner (SCC) has launched Secure by Default – minimum requirements for manufacturers of surveillance camera systems and components. It was driven by the need to ensure the UK’s resilience against cyber security vulnerability, as
well as to provide the best possible assurance that cameras are manufactured to minimum cyber secure requirements. The minimum requirements are an important step forward for manufacturers, installers and users alike. Manufacturers self-certify their products as secure by default. S.A.F.E systems were the first organisation to be awarded the mark. Dave Lawrie, Director, said: “Given the fact that our main focus is the provision, supply and installation of CCTV systems into licensed vehicles, secure by default is essential not only for driver and local authority confidence in our product and service, but for public confidence in the security of their data.” Manufacturers can demonstrate they meet the minimum requirements by completing a self-certification form and submitting it to the Commissioner’s office for validation. Dave said: “The application process was very straightforward, the majority of the questions asked were within our default design anyway so easy to answer. It was also very reassuring that any aspects which required further correspondence were not simply dismissed, but were actually followed up on to gain a greater understanding of our product. It was very professional.” Organisations who are successful in their application will be issued with a certificate and Secure by Default certification mark from the Commissioner and will have their products listed on the Commissioner’s website. Dave said: “I would fully recommend that manufacturers apply for the Secure by Default mark – getting the recognition is important. We now have the Commissioner’s mark, Federal Information Processing Standard (FIPS) 140-2 approval, CE approval, all of which are a vital tool for anyone in our field, in our professional opinion, any company which cannot achieve all of the above, should not be operating.” To find out more about the Secure by Default certification, how to apply and which organisations have been awarded the certification mark visit the Commissioner’s website.
For more information on SAFE Systems CCTV Ltd ring us on 01706 551 212, visit our website
www.safesystemscctv.co.uk or see our advert on page 55.
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88 OCTOBER 2019
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