point of sale...point of sale... liverpool awareness day a success in more ways than one
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The recent Awareness Day initiative by Liverpool City Council has been reported elsewhere in this publication but was a resounding success. In
interview, Kevin Johnson, Head of Licensing mentioned that the forward thinking of Liverpool will continue to ensure that all hackney and PHV operators and drivers together with their passengers will continue to benefit from Liverpool’s accomplishments. But it wasn’t only a success for the attendees of the event because one lucky driver walked away with the first prize offered by the equally progressive Wirral-based car dealership Car ‘N’
Cab Care of £19,000 off a vehicle from Car ‘N’ Cab Care. That lucky winner was Lee Ward of Bebington who decided to take a brand new Hyundai Ioniq as his prize. The photograph below shows how amazed Lee was when receiving his prize (and that was a week after the event!). Further prizes of £2,000 off
current vehicle
payments or a deposit on a vehicle was won by Colin Howell
from A&J Taxis,
Crewe and £1,000 as third prize was won by Dan Radu, who donated his prize to his friend Sava Emanuel who used the £1,000 towards a Skoda Octavia. As generosity shouldn’t go unrewarded, Shaun Marnell gave Dan £500 for his gesture.
The day was a massive success for Car ‘N’ Cab Care who were joined on their stand by Steve Robinson, Fleet Manager for Kia and Hyundai of Delgarth Ltd., trading as Bletchley Hyundai, and the letter below shows how successful the association between the two companies proved to be:
Bright days ahead for Car ‘N’ Cab Care.
For more information on Car ‘N’ Cab Care call 0151 678 3066, visit
www.carandcab.co.uk or see our advert on pages 38-39.
taxi customers embrace Facebook chatbot
Autocab’s AI-powered booking tool is a first for the UK taxi industry Taxi customers have been embracing an AI- powered Facebook chatbot that is helping
to simplify the way they book private hire vehicles. Using the Facebook Messenger app on their smartphones, customers can interact with the chatbot, which is also able to answer questions such as “Where is my taxi?” and “How much will my ride cost?” Available to customers 24 hours a day, the automated technology not only provides customers with quick replies, it also efficiently collects key information designed to improve the customer journey and help firms speed up the dispatch process. The chatbot technology has already gained developer, Autocab, recognition after it won ‘Best use of webchat/AI/Robotics’ at the Engage Awards and was shortlisted for the ‘Innovation’ category at the UK Social Media Communications Awards 2019. Aqeel Arshad, Operations Director at StreetCars Manchester, one of the first private hire companies to introduce the new technology earlier this year, said: “We’ve been using it for a few months now and the feedback has been excellent. When our customers have used the chatbot once, they tend to return to it time and again to book their rides – the experience is seamless.” He added: “We’re always looking at how we can stay ahead of the
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curve when it comes to technology. With Facebook being the largest social media platform, most of our customers will already have the Facebook Messenger app downloaded – this makes booking a ride even easier and quicker for them.” Safa Alkateb, CEO at Autocab, said: “This chatbot is about helping private hire firms capture the next generation of tech-savvy travellers. There’s been a definite rise in the number of people booking digitally as opposed to via phone call. This is the next step in that journey. “There are billions of people using Facebook every day, so it makes sense for firms to be leveraging this platform to meet the needs and demands of their customers. You don’t see ride-hailing apps offering Messenger-based booking, so this is helping local taxis to break new ground.” The chatbot is part of a new wave of taxi technology being developed by Autocab. This includes iGo, which is powering the UK’s largest network of taxi and private hire operators. With over 80,000 vehicles able to receive jobs, iGo’s network covers 90% of the UK – allowing passengers to use their local taxi firm’s app to book a ride almost anywhere in the country.
For more information call us on 0161 491 7777, email
sales@autocab.com, visit
www.autocab.com or see our advert on page 42-43.
OCTOBER 2019
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