APP T&Cs WON’T PROTECT YOU
APP T&Cs AND THE EMPLOYMENT RIGHTS BILL: UNDERSTANDING THE NEW ERA
As a taxi or private hire operator, you rely on drivers clicking “agree” to your terms and conditions before each shift. While this provides a foundation, the Employment Rights Bill introduces new considerations that require a more comprehensive approach to driver engagement.
The changing landscape
The Employment Rights Bill introduces significant changes: l A single ‘worker’
worker/employee categories
l Day one rights for all workers, including holiday pay entitlement
l New approach to zero-hours contracts l Enhanced workplace rights enforcement
Understanding your current position:
Professional practices matter: courts and tribunals examine your actual operations alongside digital agreements. The alignment between your daily practices and documented procedures is crucial for maintaining clear working relationships.
Beyond the initial agreement: driver engagement involves countless interactions during each shift. Each communication and operational decision contributes to defining your working relationship under the new framework.
Adapting to Change: As regulations evolve, your approach to driver engagement needs to develop alongside them.
Understanding Your Operations Consider your current practices:
l How do you communicate driver availability requirements?
l What’s your approach scheduling?
to app usage and
l How do you convey operational procedures beyond basic safety requirements?
10 status, replacing current
These everyday business practices help define your relationship with drivers. Enter Nova: a practical partnership.
Nova manages these challenges for you, ensuring your quality standards don’t compromise driver independence. Our service adapts as regulations evolve, keeping your business both professional and compliant.
We provide: l Clear, consistent driver communication l Real-time operational guidance l Professional documentation and record-keeping l Continuous monitoring of your practices
Think of us as an extension of your team. We handle the complex aspects of driver engagement, letting you focus on growing your business. Our industry expertise means we understand the delicate balance between maintaining service standards and preserving driver independence.
The Nova Advantage
l Alignment between your procedures and daily operations
l Professional frameworks for quality control l Clear audit trails of all interactions l Proactive updates as requirements change
Building for Success
Professional systems and clear driver relationships create sustainable business growth. Let us help you establish practices that work for both your operation and your drivers.
Ready to build a stronger foundation? Contact Nova today for a professional assessment of your business. Call: 0113 868 7880 WhatsApp: 07862 37300 Visit:
www.mynovasolution.co.uk Email:
support@mynovasolution.co.uk
NOVEMBER 2024 PHTM
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