West Wickham Library opening day. Photo © Kate Darkins
And there is clear evidence that the changes are having real impact, as Rebecca reveals: “We’ve seen a real surge in visits, book loans, and event participation since the refurbished libraries reopened. Footfall has exceeded expectations, and what’s most encouraging is the breadth of people com- ing through the doors, families, students, older residents, and new members who hadn’t used the library before. The feedback has been overwhelmingly positive: custom- ers talk about the welcoming atmosphere,
modern look and feel, and the sense that their local library is a vibrant hub for the community. We’ve seen the largest increase at the newly refurbished West Wickham which used to welcome approx- imately 4,000 people per month but has been seeing over 14,000 people per month visiting the library since it reopened. “Sustaining momentum is about build- ing strong community connections. We’re working closely with schools, local organi- sations, and voluntary groups to make sure
libraries remain at the heart of civic life. Our programming will continue to evolve, expanding cultural events, family activities, and digital learning opportunities while also ensuring the traditional library offer remains strong. By listening to our users and adapting to their needs, we’re confi- dent these positive trends will continue.” The power of libraries to change lives is echoed by Councillor Bear, who says: “There is really no limit to what we can provide through our libraries. These refurbishment works have given us the opportunity to further expand our offering, with new facilities like a new Makerspace giving residents and local entrepreneurs access to equipment like 3D printers and die cutters. This is a further boost to the business support available through our libraries, driven by our successful Start Up Bromley programme, which has supported over 800 businesses since being estab- lished with business lounges, networking sessions and specialist support available in our libraries.
“I want to see our libraries continue to adapt to the needs of our residents, contin- uing to provide the high-quality services that they deserve, with friendly staff on hand to provide support and assistance, in settings that residents enjoy spending their free time.” IP
Winter 2025
INFORMATION PROFESSIONAL 31
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