EMPOWER YOUR TEAM (CONT.)
The Delivery – And Success – Of Training The survey identified several methods used by companies to train workers, all of which can be effective – if underpinned by thoughtful and strategic approaches and a good understanding of what is needed for effective learning and knowledge retention.
The end goal is not to check off that everyone attended training!
We train to change behavior, embed skills and increase performance.
The survey showed that the most popular methods used to train managers were:
• read-to-learn (e.g. standard operating procedures, policies)
• eLearning • instructor-led training.
For frontline and seasonal/temporary workers the top methods were:
• on-the-job supervisor coaching • read-to-learn • peer-to-peer training.
Supervisors were trained in similar ways, but instructor-led training was more widely used than peer-to-peer training.
These methods can be effective; however, the results of further questioning demonstrate that they are not working well across the industry. Of those surveyed, 73% worried that despite their training efforts, they still have employees not following established protocols on the floor.
The main reasons for this were cited as:
• 'Employees prefer doing things the old way’ (56% of respondents) • ‘Supervisors do not exhibit correct behaviors’ (25%)
• ‘Employees were not trained correctly by a peer’ (24%).
Culture And Learning Are Inextricably Intertwined
This is perfectly demonstrated when existing employees are training new hires or are involved in continuous training/mentoring for their teams.
And it stands to reason. If current normal behaviors don’t align with the intended culture and training goals, employees won’t train the correct behaviors or skills.
Changing the culture is a gradual process of plan, do, check, act, and one that relies on consistently good training, embedded as part of the working day.
Training your mind annually is like going to the gym annually – it won’t have the desired result.
Moving Beyond The Forgetting Curve
Other reasons for the training program not being followed were cited as ‘they don’t remember training’ (31%).
Learning retention is an issue that all learning and development professionals aim to improve through different methods. Studies reference the ‘forgetting curve’, which is based on studies by the German psychologist Hermann Ebbinghaus.
Learning theory has concluded that learners will forget 90% of what they learned after seven days unless they do something to retain it.
The ‘something’ should be active rather than passive – reading a document results in far less retention of knowledge (about 10% is retained) than simulations that enable 75% retention, and teaching another what you have learned (90% retention).
To disrupt the ‘forgetting curve’ and embed the knowledge and skills, the activities need to be frequent and consistent.
Using Training To Tackle Staff Attrition
Learners are individuals and in this fast-paced industry, it is challenging to design effective learning programs. Staff attrition is known to be high in the food and retail sector, in many regions across the world.
Research from Zellis, reported in The Grocer (UK) identified that 55% of food manufacturing staff intended to leave the industry within two years.
Pay, benefits and training were the key factors for employers to focus on improving – 31% of respondents said training and development were key to feeling positive and driven by their work, and 28% of employees said they would leave their company because of poor training and skills development.
As the data demonstrates, by investing in training their workers, companies can do more to retain staff by developing their knowledge and skills to strengthen culture.
They can also make more informed choices on their training spend, make training much more effective, prevent issues and recalls through non-compliance, and achieve their desired results.
For free information and guidance on developing your organization’s food safety culture please download PAS 320 – Developing and sustaining a mature food safety culture - Guide.
For more information on BSI training courses please click here. WHAT’S IN STORE | 2025 © 2025 International Dairy Deli Bakery Association Empower Your Team 117
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