Spend more time connecting to drivers
“One benefit of having the McLeod Driver App is that it saves time for our office staff. Now that drivers can access so much information electronically, they don’t have to call in to ask questions. This has allowed our driver managers to have more time. We’ve used that extra time to develop relationships with the drivers. The driver managers have an extra hour each day and we encourage them to use that time to start making phone calls and checking in with drivers. Ask how their family is doing.”
Check in with drivers at regular intervals
“We have an opn-dor poicy and we like t have on-on-on encontrs wih th
drivers.” — Daniel Wright, President of Wright Transportation
“We check in with new drivers when
they hit the 90-day mark. We’ve got that coded into LoadMaster and you can see it in the order-planning screen in yellow. I can go look over our drivers and easily find the ones that I need to call.”
Be sure that you live up to your promises
“When I check in with new drivers, I try to find out how things are going. I want to make sure that what we told them when they were recruited is actually coming true.”
Be diligent about managing hours of service
“The HOS for each driver is easily visible in LoadMaster. The information flows back and forth from the ELD in the cab. We have real-time knowledge of where they stand on their HOS. That information is very transparent on the order-planning screen. This makes it much easier for us to ensure that we don’t assign a load to someone who doesn’t have the hours available to get it delivered on time.”
Make coaching conversations positive
“We have fuel and safety bonuses and that make the coaching conversations easier, because we can focus on the positives. We talk about helping drivers get the bonuses, instead of talking about needing to reduce idling and avoid following too close behind other vehicles. We explain that if they improve their numbers, they’ll make more money.”
® 39
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52
