• Customers use the portal to manage and monitor loads.
“Our customers can go into the Compass portal and see the status of any order. One of the benefi ts to them is that this data can be viewed by their planning team or their buyers. In their world, the buyers own the relationships with those suppliers. Maybe one buyer is responsible for buying all of a specifi c ingredient for a food item at a manufacturing plant. The buyer will hold the vendor’s feet to the fi re to make sure they get the product delivered to that plant on time. We’ll have buyers who will go into Compass and run a report that lists all of the open POs that haven’t been transmitted to Kingsgate yet. Once the POs are submitted to us, it means that the product is ready to be picked up. If the POs haven’t been submitted to us, but the product is supposed to arrive next week, the buyer can see that and take some action to handle the situation before it becomes a problem.”
• Technology is making us stickier with our customers.
“Our customers can see everything concerning their orders in our portal. This includes orders that we aren’t shipping. This ability to access PO data diff erentiates us in ways that have made us extremely sticky with clients.”
• We have a new source of revenue.
• We’re saving minutes on many orders and sometimes hours.
“When we were manually entering order data from emails, it took around 20-30 minutes per order, so we’re saving at least that much time on every one of those orders, but there’s an even more dramatic way that we’re saving time. Sometimes emails would arrive in our inbox in the middle of the night, and often nothing would be done until the beginning of the morning shift. Now the freight matching process is automatic and that order gets assigned to a carrier instantly. Given that there are dedicated carriers that are available to move freight around the clock, we may end up saving hours.”
• Becoming an integral part of the client’s process boosts volume.
“We are helping our customers manage shipments that we don’t touch. This is part of allowing them to see all of their shipments through our portal. For us, these are not shipments, but they are transactions where we’re responsible for making certain connections based on the data. We don’t set up the carriers, but we receive a transaction fee for our role.”
“ Our customers can see everything concerning their orders in our portal. This includes orders that we aren’t shipping. This ability to access PO data diff erentiates us in ways that have made us extremely sticky with clients”
“Any time you get more integrated with a client, you’ll fi nd more business. It’s just as simple as that. We have some clients who weren’t giving us much freight previously, but when we connected with them through Compass with our inbound PO module, we started getting all of their freight.”
• We used FlowLogix to create our own digital freight matching solution.
“Emails come to us every day with information about loads. In the past, we had to spend time manually collecting that data and communicating it to carriers. We’ve created a FlowLogix solution that scrapes the data from emails and automates the work of communicating with carriers. In these situations, we’re working with dedicated carriers and drop-trailer scenarios. The
trailers are in place. We need only to get the data to the carrier. The Kingsgate FlowLogix Digital Freight
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