HELPING THE INDUSTRY GROW - ESTABLISHED 1997 -
MAY 2020
TRBusiness Volume 23, Issue 05 May 2020 Contents
Sustainable thinking ................... 23 The trend for sustainability is set to assume a new sphere of importance in a post Covid-19 world, writes Luke Barras-Hill.
‘Adapt & Survive’ video series .... 26 TRBusiness presents highlights of its new ‘Adapt & Survive’ Skype interview series that enables industry stakeholders to engage with their peers and customers.
ASIA PACIFIC REPORT 29-49
New openings loom for Lotte ...... 29 Korean powerhouse Lotte Duty Free still hopes to complete new openings in Vietnam and Singapore during the first half of 2020. Andrew Pentol reports.
Shilla prepares for rebound ........ 33 Online selling and maintaining strong supplier relationships are the main thrusts for The Shilla Duty Free during the global coronavirus pandemic, learns Luke Barras-Hill.
Chinese purchasing power .......... 36 China Duty Free Group hopes its Haitang Bay store becomes a shopping haven once again, as Chinese travellers emerge from quarantine with their propensity to spend intact. Charlotte Turner speaks to CDFG President Charles Chen.
Wuhan reopening milestone ....... 39 The reopening of Wuhan Tianhe International Airport, where Lagardère Travel Retail operates 88 stores, represents a ‘big sign of hope and optimism’, discovers Andrew Pentol.
CNSC eager to gain ground ......... 42 China National Service Corporation for Chinese Personnel Working Abroad says the company is looking to make up for lost time and capitalise on China’s recovery from Covid-19. Deputy General Manager Evita Qu speaks to Andrew Pentol.
MAY 2020
Starboard’s restart plan.............. 47 Starboard Cruise Services is using the suspension of operations as an opportunity to consider how it can reinvent the onboard retail experience. Luke Barras-Hill reports.
Asian millennial spenders .......... 48 Swiss research company m1nd-set tells Charlotte Turner that Asia Pacific travellers are more likely to visit duty free stores than any other nationality.
SOUTH KOREA REPORT 50-77
Scrambling to recover ................. 50 Leading Korean duty free operators are reeling from the impact of Covid-19, but they are taking comfort from the fact they have pulled out all the stops to prevent the virus from spreading. David Hayes assesses the market.
Hyundai targets $2bn in 2020 ..... 53 Hyundai Department Store Duty Free is planning a huge revenue growth phase once the Covid-19 crisis passes, writes David Hayes.
50
Lotte’s record online sales .......... 59 Lotte Duty Free is looking to expand what is the world’s largest online duty free sales operation, which generated revenue of $2.65bn last year. David Hayes reports.
Shilla plots flagship opening ....... 63 The Shilla Duty Free hopes to begin construction of its new flagship downtown Seoul store once the Covid-19 crisis eases. David Hayes reveals more.
Shinsegae eyes Jeju.................... 68 Shinsegae Duty Free is keen to enter Jeju’s duty free market. As David Hayes learns, the company has already identified a site for its proposed store.
New arrivals licences .................. 71 Korea Airports Corporation has selected Entas Duty Free and City Plus to operate duty free arrival shops at Busan Gimhae and Muan Airports, respectively, as David Hayes discovers.
SMEs stand their ground............. 74 Covid-19 is just one of a series of problems to beset South Korea’s small and medium-sized operators over the past few years, reports David Hayes.
Korean market data .................... 77 TRBusiness shares a snapshot from the new Center 4 Duty Free series of reports, which outline performance benchmarks and assess the impact of Covid-19 on the South Korean duty free market.
TRBUSINESS 19
South Korea’s $21bn DF market in freefall
Lagardère’s sign of hope in Wuhan
Beauty in Asia: ‘Clean’ brands and hi-tech solutions
Exclusive: Leading ASPAC Operators 22-page report
Lotte’s 2019 online sales top $2.65bn
‘Airports urging us to reopen,’ says CDFG’s Chen
Evita Qu China’s CNSC eager to make up for lost time... p42 ALSO INSIDE
SHILLA DUTY FREE | STARBOARD | DUBAI DUTY FREE | ETRC | M1ND-SET HEINEMANN | LVMH | ADAPT & SURVIVE | TRCONNECT | HYUNDAI | SHINSEGAE CITYPLUS | ENTAS | KAC | AMOREPACIFIC | PEOPLE NEWS | NOW & THEN
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