CANADA: VANCOUVER AIRPORT
Vancouver International Airport to add 84,000sq ft and 35 new retailers
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Once again Scott Norris, Vice President, Commercial Development, Vancouver Airport Authority calls on the Canadian government to approve the introduction of duty free arrivals, while updating Charlotte Turner on the progress of its $9.1bn airport expansion plan.
recently announced the launch of 30 new food & beverage and retail options opening in 2019 and 2020.
What do you think still needs to be improved? Given the projected passenger growth, it is imperative we expand our airport to not only improve the speed and ease of the hub, but also to strengthen our retail portfolio. Construction work is underway in all terminals and YVR has embarked on our largest terminal expansion since 1996. Opening in 2020, our Pier D
Above: Last year, YVR welcomed a record 25.9m passengers, two years ahead of forecast, representing a 7.3% increase over 2017.
H
ow do you believe DF&TR has evolved at Vancouver International Airport
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(YVR) and indeed in Canada as a whole within the last five years? YVR is Canada’s second busiest airport and one of the fastest-growing international airports in North America. Last year, we welcomed a record 25.9m passengers, two years ahead of forecast – representing a 7.3% increase over 2017 – and these numbers are only expected to significantly increase in the next
“We have an award-winning portfolio of 170 services and restaurants [...] and have recently announced the launch of 30 new food & beverage and retail options opening in 2019 and 2020.”
Scott Norris,
Vice President, Commercial Development, Vancouver Airport Authority
54 TRBUSINESS
robust passenger growth, our efforts are focused on expanding commercial offerings to improve the airport experience to ensure it’s convenient for passengers. YVR’s commercial programme achieves the highest level of sales per enplaned passenger among North America’s leading airports and positions us as a premium destination in the world of airport retail. As our demographic continues
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to broaden with significantly more international passengers, we have introduced additional luxury shopping and duty free options. For instance, we launched McArthurGlen Designer Outlet – a luxury shopping destination featuring European and North American brands – and are currently in the process of adding 84,000sq ft and 35 new retailers. Furthermore, we have an award-
winning portfolio of 170 shops, services and restaurants located before and after security and have
five years. With most airports experiencing
expansion will feature a combination of duty free, retail and dining options, and is set to offer passengers a broader range of amenities. In keeping with YVR’s commitment to create a unique sense of place, the new area will feature a ‘Mythical Island’ installation and act as a focal point for the retail and food & beverage hub. The ‘Mythical Island’ will provide a West Coast inspired setting, with an enclosed coastal island and fully grown trees open to the sky. As our environment changes, our
approaches also need to evolve. We continue to look at ways to enhance our digital capability using a range of tactics and initiatives. A good example would be leveraging data from our existing platforms to upsell and cross-sell airport products and services, or simply by the introduction of new digital payment methods in our concessions. Finally, we believe there is an
opportunity for Canadian airports to introduce duty free shopping at arrivals as Canada does not yet have an option of arrivals duty free shopping. In doing so, we can also support
the local economy with new employment opportunities.
MARCH 2019
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