LEADING AMERICAS OPERATORS: PARADIES LAGARDÈRE
and we’re thrilled. We developed a retail programme for MCO that will give travellers proprietary concepts that speak to the history, culture and excitement of the city, as well as several popular brands that offer a variety of fun shopping experiences. We can’t wait to start seeing travellers in the new South Terminal. We’ll bring to MCO three internationally-known
brands
and one proprietary concept designed specifically for the airport. TripAdvisor will serve busy travellers with travel essentials, snacks, newspapers and magazines. A large- scale touch screen in the store allows access to a curated version of the TripAdvisor website with exciting things to do in Orlando and beyond. A Paradies Lagardère exclusive
partner, Brighton, will offer travellers a beautiful selection of quality women’s accessories, including handbags, luggage and travel accessories, jewellery, fragrances, footwear, and eyewear. Sunglass Hut will offer designer brands such as Oakley, Ray-Ban, Versace, Gucci, and Prada. Gatlin Trade is a travel essential concept from a historical perspective, allowing travellers to learn a little more about Orlando and the region while visiting.
Bespoke retail concepts... How important will these be in winning airport tenders in the future? Each airport has individual needs and a variety of traveller demographics. I think what will win contracts is the ability to tap into what each airport
Unlock the full potential...
Dylan’s Candy Bar.
is looking for and providing quality, enhanced customer service and experiences. It’s not necessarily simply bespoke or proprietary or large brands airports are looking for – they’re looking for what meets the needs of their travellers.
What’s the big ambition for Paradies Lagardère and where do you see yourself in 5-10 years’ time? Innovation, brands, and quality – Paradies Lagardère wants to continue to be the best in the industry and grow and develop its Dining Division. Airports are working to be travel destinations, and we want to be a partner in ensuring they meet their objectives and goals. Paradies Lagardère continues to
This content is for subscribers only. Paradies to offer ‘enhanced customer experience’ at IND
experience robust sales and interest in our retail and dining offerings. We will continue to offer travellers
Gerry Savaria, Paradies Lagardère
In January this year, Paradies Lagardère was awarded a retail concessions package at Indianapolis International Airport (IND), where work is ongoing to update the facility, create a greater sense of place, and enhance the traveller experience. According to the retailer, it considered
the airport’s objectives, goals and needs of its travellers and employees to create the winning proposal. Gregg Paradies, President and CEO,
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with IND and work with the airport as it moves into its next phase. “We’re confident that the retail
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programme Paradies Lagardère has put together for IND will offer travellers an enhanced customer experience unlike any other. “We’re introducing several exciting
Paradies Lagardère said: “Paradies Lagardère is thrilled at the opportunity to continue its long-standing relationship
MARCH 2019
proprietary concepts and popular brands for travellers to enjoy. The retail programme we’ll bring will make purchases more convenient for travellers and provide an enhanced customer experience.” Paradies Lagardère said it designed
TRBUSINESS 43
several concepts specifically for IND and its traveller demographics and a number of ‘proprietary and powerhouse’ brands.
enhanced efficiency and speed in their transactions through options such as Apple Pay and apps such as Grab, which allow travellers to pre- order meals on the go. We’re going to offer enhanced
experiences for customers that will make their airport visits memorable, and we’re going to work to develop concepts that drive traffic and transactions for our airport partners. «
“We developed a retail programme for MCO that will give travellers proprietary concepts that speak to the history, culture and excitement of the city, as well as several popular brands that offer a variety of fun shopping experiences. We can’t wait to start seeing travellers in the new South Terminal.”
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