EDITOR'S LETTER
PRESIDENT & CEO James Balda
jbalda@argentum.org
CHIEF FINANCIAL OFFICER Gina Mamone
Maybe It’s Time to Change The Way We Look at Change
“Kindness today is an act of rebellion.” —Pink
The fastest and most reliable route to inspiration is to change your perspective. Turn things around, or upside down; step into another’s shoes. “We need to change” and “we’re going to change” were phrases heard a lot at the 2021 Argentum Senior Living Executive Conference & Expo (see conference highlights and
takeaways starting on page 30). Those are good goals. But change—and innovation and invention—is too often defined too narrowly in business and industry. It means we have to shake things up. Or knock things down. Move things out. We’ll have to buy new equipment. Learn new software. Set new passwords— which we can then forget, and then change, and then forget how to change. That’s why they call it “disruption.”
But what if changing the way we do things meant being more relaxed? Having fewer things, less stress, a shorter to-do list? Being better listeners, taking deeper breaths, laughing more often? We can really shake things up if we slow things down. Because this was another strong theme at the conference: The importance of bringing kindness, emotion, and values into workplaces, corporations, and brands. Doing this can change workplaces immeasurably for the better. And there’s no password to forget.
There are so many sources for inspiration in this issue that members, providers, and Argentum staff helped call attention to. Here are a few of my favorites:
» Change Agent Dr. Jacquelyn Kung: "I think one of the biggest factors that furthers employee engagement is promoting from
within...remember ourselves at ages 18 and 20—if someone had taken us under their wing, wouldn't that have transformed the way we grew our careers?" See more on page 43.
» NAACP president and CEO Derrick Johnson: "Accurate information about COVID-19 and the vaccines is critical because the human cost of misinformation can be so high." Find out more on page 45.
» Executive director Jennifer Lester, CDAL, at Sage Spring Assisted Living and Memory Care, who during the pandemic, helped open a new community and get it to 70 percent occupancy—as well as earning her Certified Director of Assisted Living certification and certifications in dementia care and training caregivers. You can read more about her discoveries on page 48. And you can explore CDAL certification here:
argentum.org/CDAL.
P.S. Really want to make a change? Save the date for Argentum's Public Policy Institute, March 7-9, Washington, D.C. See
argentum.org/ppi for more information.
— Sara Wildberger Editor
gmamone@argentum.org
SENIOR VP, PUBLIC AFFAIRS Maggie Elehwany
melehwany@argentum.org
SENIOR VP, BUSINESS OPERATIONS
Brad Williams
bwilliams@argentum.org
VP, QUALITY IMPROVEMENT John Schulte
jschulte@argentum.org
VP, GOVERNMENT RELATIONS Paul Williams
pwilliams@argentum.org
VP, WORKFORCE DEVELOPMENT Regina Serrano
rserrano@argentum.org
SENIOR DIRECTOR, MARKETING & COMMUNICATIONS
Jessica McKay
jmckay@argentum.org
DIRECTOR OF PROGRAMMING
Liderby Gladden
lgladden@argentum.org
DIRECTOR, MEMBER SERVICES & DATA
Kari Horesky
khoresky@argentum.org
DIRECTOR, GOVERNMENT RELATIONS Daniel Samson
dsamson@argentum.org
HUMAN RESOURCES DIRECTOR AND STAFF ACCOUNTANT
Olivia Wilson
owilson@argentum.org
PROJECT DIRECTOR, APPRENTICESHIPS Candice Udodi
cudodi@argentum.org
OFFICE MANAGER/ EXEC. ASSISTANT
Rosa Montgomery
rmontgomery@argentum.org
SENIOR MANAGER, PAC AND GOVERNMENT AFFAIRS
Meredith Bonyun
mbonyun@argentum.org
MANAGER, PUBLIC POLICY Kyle Loeber
kloeber@argentum.org
MARKETING MANAGER Kayla McAlindin
kmcalindin@argentum.org
EVENTS COORDINATOR Ashley Foster
afoster@argentum.org
HAEP GRANT MANAGEMENT
Denise Lee
dlee@argentum.org
EDITORIAL COMMUNICATIONS MANAGER & EDITOR Sara Wildberger
swildberger@argentum.org
ART DIRECTOR Rose Thai
rthai@argentum.org
ADVERTISING DIRECTOR OF SALES Katherine Madison
kmadison@argentum.org
SUBSCRIPTIONS 703.562.1179
INTERNS
Richard Feliz-Garcia Amana Tashfeen
Senior Living Executive, Volume 28, Number 6 (print ISSN 2161- 6698, online ISSN 2161-671X) is published bimonthly by Argentum, 1650 King Street, Suite 602, Alexandria, VA. Periodicals postage paid at Alexandria, VA and additional mailing offices. Argentum member companies receive subscriptions for staff as part of their membership. Free controlled subscriptions are also available to qualified individuals in the senior living business.
POSTMASTER: SEND ADDRESS CHANGES TO Senior Living Executive, 1650 King Street, Suite 602, Alexandria, Virginia 22314 703.894.1805. Printed in USA. Copyright 2018. Prior to photocopying items for educational classroom, internal, or personal use, please contact the Copyright Clearance Center, Customer Service, 978.750.8400, 222 Rosewood Dr., Danvers, MA 01923 or check CCC Online at
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