INSIGHTS FROM BOTH LONGTIME AND EMERGING LEADERS


“COVID inspired a lot of innovations…but fundamentally, our customer is changing. The boomer customer wants a curated, individualized experience, and as they move into senior living, we have to look whether this is a product that’s attractive to them. What’s our value proposition? Senior living provides a platform to transform the narrative around aging. Quality of life should be ageless.” —Katie Potter


president and chief executive officer Five Star Senior Living


The Insights from the C-Suite panel included moderator


Collette Gray, president and CEO, Integral Senior Living and Solstice Senior Living; Cindy Kent, at that time EVP and president, senior living and community operations, Brookdale; Katie Potter, president and chief executive officer, Five Star Senior Living; and Tana Gall, president, Merrill Gardens.


“I want to deploy all of [the new technology,] but I need to be able to show the return on investment—that it actually enhances the resident experience and makes life easier for my team. I’m looking for partners in technology to help me see that.”


—Tana Gall president, Merrill Gardens


Argentum’s LEAD (Leadership Advancement & Development Program) elevates a select group of leaders each year, nominated by senior living executives, and provides specialized opportunities for training and development to support their career goals. At the conference, the LEAD cohort welcomed speakers from the Thunderbird School of Global Management and presented their virtual group projects as part of the program, giving insight into vital issues in senior living such as women in leadership, work in the virtual environment, and emergency preparedness.


NOVEMBER/DECEMBER 2021 ARGENTUM.ORG 35


Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32  |  Page 33  |  Page 34  |  Page 35  |  Page 36  |  Page 37  |  Page 38  |  Page 39  |  Page 40  |  Page 41  |  Page 42  |  Page 43  |  Page 44  |  Page 45  |  Page 46  |  Page 47  |  Page 48  |  Page 49  |  Page 50  |  Page 51  |  Page 52  |  Page 53  |  Page 54  |  Page 55  |  Page 56  |  Page 57  |  Page 58  |  Page 59  |  Page 60