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Sponsored by ® Integrated Care. Better Outcomes.


Good information and positive trends can become the centerpiece for leadership to rally around and disseminate to the organization. A powerful analytics system will provide the foundation for marketing, clinical or fi nancial leadership meetings where the visualizations set the agenda – moving from area to area (e.g., census stats, marketing leads, fi nancial AR trends, etc.) while stopping to analyze outliers on the fl y through fi ltering at the speed of thought. And, when necessary, the details that underpin summaries are readily available – such as getting a list of residents who made up the census on a given date or a list of residents who submitted deposits this month.


88% 88% 90% 85% 86% 86% 32% 2015 2016 2017


Ease of use Training requirements should be minimal for any good system that strives to give immediate value. For example, providing a “toolset” that allows users to build their own content sounds like a great idea on the surface, but typically this will lead to minimal use and adoption. The problem again lies with time constraints of the end users – they are busy professionals who are responsible for much more than analytics, therefore no matter how easy the toolset might seem, the value achieved will typically be lower than with a more effi cient and prebuilt system.


A better solution would require minimal training, preferably done through a recorded webinar that users can watch on-demand, after which users are able to receive immediate value from the analytics system. The user- interface (UI) should guide them to important features such as fi ltering and provide a simple yet insightful question to help the user immediately understand the purpose of the


metrics. Such a system would empower even the busiest of stakeholders to immediately begin exploring the information and gaining important insights from their data without the need for extensive training.


The best analytics systems are purpose-built for exploring information either through visualizations or standard formats such as a table or matrix. This will always include an architecture that was designed specifi cally for analytics and be created separately from the source system databases using ETL (extract, transform, load) techniques. Do not fall victim to an ill-advised shortcut of putting analytics on top of a transactional source system database, as this will result in poor performance and unhappy users of both systems.


In Closing Position your analytics system to evolve as regulatory changes dictate the “next big program” that you need to monitor to remain viable. Understand if your staff is spending too much time preparing analytics, when you would rather they spent more time analyzing and taking action on the insights provided. Make sure your analytics system is providing the right information, in the right format and in a timely manner to help achieve optimal outcomes in both resident care and profi tability.


Rob Price is a senior product manager at MatrixCare.


54 SENIOR LIVING EXECUTIVE / ISSUE 6 2017


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