search.noResults

search.searching

note.createNoteMessage

search.noResults

search.searching

orderForm.title

orderForm.productCode
orderForm.description
orderForm.quantity
orderForm.itemPrice
orderForm.price
orderForm.totalPrice
orderForm.deliveryDetails.billingAddress
orderForm.deliveryDetails.deliveryAddress
orderForm.noItems
Sponsored by ® Integrated Care. Better Outcomes.


• Marketing – How many leads are we seeing per Community over the past several months? Who are the most productive marketers that produce a high closure rate from lead to move-in? What are the most effective marketing activities that lead to move-ins?


• Financial accounts receivable (AR) – Are deposits and collections on the rise? What is the average unit or bed rate? How does A/R look across our portfolio and by region?


• Staffing – Are labor costs increasing? Are we appropriately staffed based on the total resident population within each Community? How much overtime has been incurred this month and will it impact profit margin soon?


A robust analytics system is capable of harvesting and harmonizing data whether from internal or disparate source systems that house the raw material.


Speed matters


Time spent compiling reports for analysis is another important consideration that is often impacted by either lack of technical expertise or technology limitations. For example, operators may get many of the same answers mentioned above, but at what cost of full-time employee hours spent compiling and massaging the data into a popular “analytics tool” like Microsoft® Excel? Imagine the productivity gain if that process were to be eliminated (automated) and employees spent more time analyzing the information and acting on it. Typically, a manual analytics process will result in weekly updates at best and monthly or quarterly updates at worst, whereas an elegant analytics system will provide data updates several times throughout the day or even in near real-time if needed.


Flexibility matters Leaders expect to have access to information in ways that suit their unique schedules and work environments. For example, the CEO is rarely at her desk and prefers to scan metrics on her mobile device, whereas the executive director spends most of his time in front of a computer. The analytics system should equally serve both scenarios while also allowing information to find them on a schedule – which means the ability to subscribe to updates that fire off daily when key information changes, thereby prompting the user to login to review the latest results.


Most operators consider themselves unique and therefore have unique expectations for the way information is displayed. That means customization that allows swapping one visualization for another or removing a bar chart in favor


422


309 323 167 2015 2016


of a grid is an important component. The analytics system should provide this type of flexibility and more – including self-service report building for those operators with in-house expertise to create content that is tailored to their organization.


Additionally, the ability to create custom dashboards—where the user can “mash up” visualizations from across the broad spectrum of prebuilt content, as described above–is important for creating a personal view of critical information.


2017


ISSUE 6 2017 / ARGENTUM.ORG 53


Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32  |  Page 33  |  Page 34  |  Page 35  |  Page 36  |  Page 37  |  Page 38  |  Page 39  |  Page 40  |  Page 41  |  Page 42  |  Page 43  |  Page 44  |  Page 45  |  Page 46  |  Page 47  |  Page 48  |  Page 49  |  Page 50  |  Page 51  |  Page 52  |  Page 53  |  Page 54  |  Page 55  |  Page 56  |  Page 57  |  Page 58  |  Page 59  |  Page 60  |  Page 61  |  Page 62  |  Page 63  |  Page 64  |  Page 65  |  Page 66  |  Page 67  |  Page 68