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A NOTE FROM ARGENTUM


PRESIDENT & CEO James Balda jbalda@argentum.org


Innovation is Shaping the Future of Senior Living


In November 2017, Argentum hosted its annual Chief Executive Summit, convening leading executives in senior living and top thought leaders aiming to advance critical senior living initiatives. This year, collaborative innovation emerged as a key theme throughout the Summit. During the event, attendees toured Silicon Valley in California and visited Google, Atipica, Nest Labs, and Stanford’s Center on Longevity, where experts in innovation shared their insights into the next generation of emerging technologies. They also addressed how the newest technology


will change the meaning of aging and how senior living operators must adapt to the coming wave of innovation to meet the demands of tomorrow’s consumers. To learn more and see photos from the event, visit argentum.org/summit. In this issue of Senior Living Executive, The Innovation Issue, we explore innovative design and emerging technology and how it is changing not only senior living operations, but also the resident experience. You’ll read about the winners of the 2017 Argentum Senior Living by Design Awards program, which features best- in-class senior living community design and architecture (p.6). This year, the winners leveraged several unique design features from a university partnership to natural botanical exhibits to contemporary and interactive dining experiences. Topographical variations and communities situated in urban spaces also off ered distinct design challenges where this year’s winners fl ourished. Additionally, you’ll see best practices and advice from four executive directors


who’ve experienced a community renovation from start to fi nish (p.42). A common theme among the community leaders was the importance of communication during renovations—communication with residents, staff , contractors, and family members. In this issue, we’ll also reveal emerging trends in technology that may have an impact on the senior living industry from virtual reality (p.47) to 3D printing (p.36) to personalized audio devices (p.38). Several trends also became apparent at the Aging2.0 OPTIMIZE conference, as well as the Thrive Innovation Center grand opening, which both took place toward the end of 2017 (p.30) Finally, in “The Heart of Senior Living” spotlight, we feature Harbor Retirement Associates (HRA) chief executive offi cer, Tim Smick (p.58). Smick had the unique opportunity to be both a customer and a provider of senior living when his mother, Terry, moved into an HRA community in Vero Beach, Fla. The experience—from working through his own family dynamics to witnessing compassionate care from HRA employees—forever shaped his perspective on the critical role senior living plays in individual lives.


– Jessica McKay Editor


CHIEF OPERATING OFFICER Maribeth Bersani mbersani@argentum.org


CHIEF FINANCIAL OFFICER Gina Mamone


gmamone@argentum.org


VP, PROGRAMMING & INNOVATION Nathan Nickens nnickens@argentum.org


VP, MARKETING Jaclyn Vann


jvann@argentum.org


VP, BUSINESS DEVELOPMENT Brad Williams


bwilliams@argentum.org


VP, GOVERNMENT RELATIONS Paul Williams


pwilliams@argentum.org


DIRECTOR, GOVERNMENT RELATIONS Alexis de Armas adearmas@argentum.org


PAC MANAGER Neil Cohen


ncohen@argentum.org


DIRECTOR, MEMBER SERVICES & DATA Kari Horesky


khoresky@argentum.org


OFFICE MANAGER/ EXEC. ASSISTANT Rosa Montgomery rmontgomery@argentum.org


PROFESSIONAL DEVELOPMENT & EDUCATION MANAGER Robert Oliveri roliveri@argentum.org


EDITORIAL EDITOR


Jessica McKay jmckay@argentum.org


SENIOR MANAGER, PROGRAMS & RESEARCH Sharon Cohen scohen@argentum.org


PUBLICATIONS MANAGER Vatrice Chestnut vchestnut@argentum.org


ART DIRECTOR Rose Thai


rthai@argentum.org


ADVERTISING SALES DIRECTOR Brad Williams


bwilliams@argentum.org


SALES MANAGER Todd Eckman


teckman@argentum.org


SUBSCRIPTIONS 703.562.1179


PROGRAM COORDINATOR Kayla McAlindin


kmcalindin@argentum.org


STAFF ACCOUNTANT Olivia Wilson


owilson@argentum.org


Senior Living Executive, Volume 24, Number 6 (print ISSN 2161-6698, online ISSN 2161-671X) is published bimonthly by Argentum, 1650 King Street, Suite 602, Alexandria, VA. Periodicals postage paid at Alexandria, VA and additional mailing offi ces. Argentum member companies receive subscriptions for staff as part of their membership. Free controlled subscriptions are also available to qualifi ed individuals in the senior living business.


POSTMASTER: SEND ADDRESS CHANGES TO Senior Living Executive, 1650 King Street, Suite 602, Alexandria, Virginia 22314 703.894.1805. Printed in USA. Copyright 2017. Prior to photocopying items for educational classroom, internal, or personal use, please contact the Copyright Clearance Center, Customer Service, 978.750.8400, 222 Rosewood Dr., Danvers, MA 01923 or check CCC Online at www.copyright.com. Senior Living Executive will not be responsible for the return of any unsolicited manuscripts or photographs.


Correction: In the article “Managing the Biggest Community Expenses: Labor, Food & Energy”, in the previous issue of Senior Living Executive (The Finance Issue), Earl Parker’s title should be listed as chief operating offi cer rather than chief operating offi cer of human resources.


Copyright ©2017 Argentum. All rights reserved. No part of this publication may be reproduced or transmitted in any form—print, electronic, or otherwise—without written permission from Argentum.


ISSUE 6 2017 / ARGENTUM.ORG 3


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