THE LEARNING CURVE


REDUCING EMPLOYEES FOR NEW BY ADAM STONE


It’s hard to overstate the value of a solid onboarding process. Industry watchers say the high turnover rate in senior living tracks directly back to the hiring process, especially those early days in which a new worker gets familiar with the senior living environment. Those who fail to click with the culture tend to jump ship. Leading


global recruitment firm Robert Half reports 75 percent of executives say they have lost a staff member because of “cultural fit.” People quit when the job isn’t what they thought it would be. This holds especially true in senior living. This isn’t like any other job you will ever have. It straddles the line between hospitality and health care but doesn’t fit squarely in either: It’s not Starbucks and it’s not Hilton. So, it can be challenging to onboard workers who have no senior living experience—to immerse them in the unique challenges and joys of this work.


Do it right, though, and the rewards can be substantial. “We have one community in particular that honestly does ev-


6 SENIOR LIVING EXECUTIVE MARCH/APRIL 2018


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