VOLUME 25, NUMBER 2


CONTENTS 6


REDUCING THE LEARNING CURVE FOR NEW EMPLOYEES See strategies and tactics for getting new hires up to speed on what it means to work in senior living.


DEPARTMENTS


WORKFORCE DEVELOPMENT


22 Recognizing the Industry’s Best of the Best


34 Snapshot: Who Is the Senior Living Employee?


38 Change Agent Profi le: Frida Polli, Pymetrics


50 Finding Success with Cross-Generational Mentoring


58 Thought Leader Profi le: Scott Eckstein, Washington State University


60 Attracting Staff with a Local Engagement Strategy


3 A NOTE FROM ARGENTUM


64 FROM THE EXECUTIVE DIRECTOR'S DESK


66 THE HEART OF SENIOR LIVING


68 ARGENTUM ADVOCATES FOR YOU


69 PEOPLE AND PLACES


Be sure to visit argentum.org and subscribe to receive Argentum Daily, our daily e-newsletter, for access to the latest news, research, and initiatives related to senior living.


CONNECT WITH ARGENTUM argentum.org/facebook


argentum.org/twitter argentum.org/linkedin MARCH/APRIL 2018 ARGENTUM.ORG 5


14


SECURING THE RIGHT TRAINING OPPORTUNITIES FOR SALES STAFF


Learn about opportunities for sales training that streamline the sales process and provide a competitive advantage.


44


7 TIME MANAGEMENT TECHNIQUES FOR EXECUTIVE DIRECTORS


Get advice from experienced executive directors on how to best manage time and priorities.


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