• 33% of workers that participated in a PwC Workforce Pulse sur- vey said they would take smaller pay raises in exchange for ben- efits that let them learn skills and subjects of their own choosing.
• The PwC survey also had 19% of workers say the pandemic made “pursuing education or learning a new skill a greater priority.”
Mitigate Risk For senior living residents, making the decision to live in a senior living community is a significant event that can have life-changing impacts. Residents want the
experience to be smooth as well as the peace of mind that your community provides a level of care that meets their needs to the fullest. Families are also looking for practical demonstrations that your community has the resources and best practices in place to provide the very best care for their loved ones. Care cannot start without developing a robust risk action plan
that includes staff education and training. As you develop a risk management playbook or refine your existing one, best practices should include: hiring the right people, having formal policies and procedures in place, and properly training employees to execute the procedures properly. Every senior living facility should be thoroughly training their
employees on fall prevention, infection prevention, abuse preven- tion, medication safety, and more. Taking the time to develop sound policies and educate and train your staff on specific pro- cedures will go a long way toward providing a sense of security to your residents and their families. Senior living communities that do not develop and execute comprehensive risk management procedures face a much greater risk of litigation than ever before. Many employees in senior living communities are seeking ways
to not only differentiate themselves but also their communities by leveraging education and training. By having more well-trained professionals within a community, risk is reduced. Hundreds of senior living community leaders have earned the Certified Direc- tor of Assisted Living (CDAL), the industry-leading credential that shows that your executive directors have demonstrated a high level
of knowledge, ethical fitness, and leadership in the field of assisted living community management. Having professionals who have earned this credential helps your communities stand out among the competition. Senior living isn’t the only industry that relies on education,
training and certifications to mitigate risk. The International Association of Amusement Parks and Attractions (IAAPA) also provides training and certifications to give industry professionals a level of distinction and park-goers the peace of mind that they will have fun experiences all in a safe environment. IAAPA moves the industry forward through the facilitation of
knowledge sharing. The association appreciates that members can learn more hearing from and talking to other members. “Our industry is truly successful when we can have in-person experi- ences. After all, the thrill of a rollercoaster is felt from the ride itself and not watching a point of view video someone posted on YouTube,” commented Michael Shelton, executive director and vice president for IAAPA North America. “The same applies to learning opportunities. We really try to
provide as many in-person learning events as possible, knowing that learning is not just done through a formal presentation but also is captured in the off-the-cuff exchanges that happen during breaks in a program. However, we also know that in-person is not always possible. That’s why the IAAPA team has developed virtual learning opportunities for safety, management, and leadership. Whether we provide an online training session, an in-person keynote or a tour of a member’s facility, there’s always more to learn from each other,” continued Shelton. IAAPA offers two types of certifications: IAAPA Certified Attractions Executive (ICAE) and IAAPA Certified Attractions Professional (ICAP). “Both are ways for members and profession- als to set themselves apart from others by confirming their skillset, overall knowledge and successfully testing everything to verify that individual truly knows and understands this industry,” Shelton says. “Safety in our industry is constantly evolving and Certified Attractions Professionals play an integral role in the establishment and implementation of safety regulations and compliance.”
A well-educated and trained group of professionals will be able to position the industry as an attractive option for those looking to start careers and even more importantly, will help your company increase employee retention rates, mitigate risk, improve outcomes, shape public opinion about the level of care our seniors receive from staff in our communities and ensure regulatory compliance.
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