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Here we look at how Timpson motivates and nurtures staff to make sure customers have the best in-store experience


An interview with John Timpson,


chairman of Timpson Words by


Glyn Davis


“HR has got a bad name because it has got above itself and thinks it runs the business. A lot of it has to do with governance. HR is now about policing and has forgotten about people.” This is exactly why Timpson does not have


A


a HR director but instead has a colleague support director who has a brief that encompasses usual HR responsibility as well as training and customer support.


head of delivering the keynote speech at the Retail Bulletin Human Resources Summit on 5 October, John Timpson, chairman of Timpson, said:


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