Achieving active intelligence at the point of sale
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rush to serve customers and move on to the next transaction, honest mistakes happen — a cashier gives a customer the wrong change or a restaurant staff member miscounts notes from a customer, leaving the till short. Whether cashiers are handling high value notes or small change when serving customers at the PoS, or preparing cash for the back office, cash losses are inevitable. Do you know how much cash is lost in your business and what the cause is? Problems involving a specific individual may
elude detection or, in cases of dishonesty, be tough to prove. This is especially difficult at sites where multiple employees share cash drawers. Intelligent Cash Drawer software keeps a record of all activity at each drawer, so it’s easy to spot a reoccurring problem with an individual or identify where more training is needed. Managers can use data captured to address areas needing improvement. Intelligent Cash Drawer solutions provide cashier accountability for lane accountability models and an improved audit trail between the front of house and back office. When an employee is stealing, retailers tend
to cut their losses it if it is a small amount and even budget for it. Even when bigger sums are missing, going through hours of CCTV footage usually ends up with non-conclusive results due to a lack of evidence or time pressure to focus on the customer instead. Imagine if you could reduce time spent looking through CCTV footage, electronic journals, interviewing staff, and researching a trend analysis? What would you do with the hours of labour saved that could be redeployed back into your store?
line. In the age of Amazon, when competition is stronger than ever, retailers are looking to find more hours at store level to focus on customer service to build loyalty and deliver growth.
ENDING THE LP HEADACHE It is unsurprising, but when cash is involved in a retail environment, the business is prone to errors or cash loss which eats up more time and money. The pressures of counting to match the speed and volume of shoppers during peak hours can lead to unintentional cash loss. In the
UNNECESSARY DEAD CASH IN TREASURY The huge amount of cash that is sitting in cash drawers or in a smart safe at the point of sale, or in the back office 24 hours a day, is “dead” cash for the retailer. If the chain has hundreds or thousands of stores, the figure could reach excessive amounts. This is cash that could be invested somewhere else. Intelligent Cash Drawers, when paired with smart safes, give you more investment opportunities across the organisation. With multiple cashiers managing different tills and floats daily, there is a lot of cash in circulation within one store that could
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