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companies’ incident reduction planning should be innovative and forward-looking and the opportunity to communicate with an increasingly engaged customer base should be seized to regain public confidence.
“We need to be able to say what we’re doing, what we’ve done and what we’ve achieved. There are lots of opportunities that can make for a really positive conversation about water quality with the public. We need to tell a much broader story about the water industry and its role in the environment.”
The conference also included presentations from Anna Boyles, head of performance, risk and optimisation at Thames Water, who spoke about the companies’ intelligence-led approach to pollution reduction, Peter Hadfield, recently retired from Sydney Water, Australia, who presented on the company’s award-winning Keep Wipes out of the Pipes
campaign and Rebecca Burgess from environmental organisation City to Sea, who highlighted the ecological and business benefits of partnership working.
Other speakers included Sarah Purnell, principal research fellow at the University of Brighton’s Centre for Aquatic Environments, who presented research on how data can be used to determine factors influencing pollution performance, Ben Hawkins, innovation business partner at Amey, which has developed an augmented reality app to show customers how flushing the wrong items can lead to sewer blockages, and Nick Wood from EuroTempest, which uses data analytics to manage weather risk in the insurance sector.
Giving the closing remarks was Southern Water chief executive Ian McAulay, who agreed: “Something has changed in just one year. Our customer insight has definitely shown us that
the environment is one thing that is truly going up the agenda.
“Lots of good work is being done and we should never forget that. We have a fabulous set of people in our sector, across all aspects. Helping the individual become part of the collective is screamingly important for me. We can’t do this on our own, it’s got to be a collective so embracing new ways of that is really important.”
Thanking participants after the event, Isle’s UK managing director Ben Tam said: “As the public focus shifts more to the natural environment and areas such as bathing and river water quality, events like this bring home the importance of the work we do. They also reinforce the need for us to work collaboratively and innovatively to bring the necessary environmental improvements we all want to see.”
UK-India water MoU offers “great boost” to trade
British Water chief executive Lila Thompson says a new Memorandum of Understanding (MoU) agreed between India and the UK’s leading water sector trade association will “bring a great boost” to trading relationships between the two countries. Thompson’s comments came at the India-UK Water Partnership Forum, a virtual event which took place on 22
September 2020.
The collaborative agreement has been signed by British Water, Ganga - a think-tank set up by the Indian Government’s Ministry of Drinking Water & Sanitation (Jal Shakti) - and the National Mission for Clean Ganga (NMCG). With some US$200 billion of investment planned for the Indian water market, the MoU has been formalised to
22 drain TRADER | November 2020 |
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make it easier for the UK water industry to participate in the opportunities and for Indian companies to access global markets.
“British Water and cGanga will plan to build a strong bridge not just for British industry seeking partnerships in India, but also to give a springboard to Indian industry seeking to go global,” Thompson told the Forum. “The collaboration model will be
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