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News 07.11.18 RESPONSIBLE TOURISM


Information ‘key to better animal welfare’


Abigail Healy


There is a “huge appetite” for tourists to be better informed on animal welfare issues but some global markets are less receptive than others to the issue.


That was the opinion of a panel at Tuesday’s “Wildlife: Animal welfare and conservation” session at WTM London.


Dr Tom Moorhouse, a postdoctoral researcher at Oxford University, revealed the results of a survey that asked 3,200 respondents from Australia, the UK, Canada, the USA and China how much they would like to visit 10 mock animal attractions. Five of the attractions included negative animal-welfare practices while the other five were totally responsible outfits.


INSIDER INFORMATION


Panellists discussed how to raise awareness of animal welfare


The research revealed that the largest percentage of respondents wanted to be involved in good animal welfare practices but a free-type box at the end of the survey saw many ask why such information wasn’t publicly available. “There is a huge appetite for consumers to be better informed on this,” Moorhouse said. The panel agreed that NGO


Experts’ tips on getting ahead of the luxury curve


Leading luxury travel experts gave their predictions for the sector in the “Luxury travel in 2019: how to stay relevant to the affluent traveller” panel session, moderated by ttgluxury editor April Hutchinson.


Kate Warner, product and PR manager, Black Tomato: “We are seeing trends towards Europe, but also for more undiscovered regions such as Georgia and the Caucasus, and Russia post-World Cup. A lot of people were inspired by that and want to delve deeper into that region. Generally, wilderness destinations are popular.”


Chris Donnelly, founder, Verb Brands: “Main advertising platforms like Google are stealing part of the [online booking] journey from brands themselves, so a lot of the purchase information, discovery around hotels and price comparison is actually happening on Google.”


Cathy Tull, chief marketing officer, Las Vegas Convention and Visitors Authority: “Trying to work out how to break through the clutter will be important, given all the privacy laws. How do we make sure we can follow our customer to target and retarget them when they’re bouncing all over the place?”


Anna Masing, acting head of food, beverage and hospitality, Stylus: “With the growth of the gig economy, one consumer will want two different types of time spaces, for example, a last-minute getaway one year and a two-month holiday the next. It’s that idea of time being a luxury, whether it’s short or long.”


Lisa Cooper, director of trade and representation, KBC PR & Marketing: “It’s time, it’s service and it’s personalisation… as well as trying to get people to picture themselves where they’re going to be.”


STANDS THAT DELIVERED: Magnetic Latvia (EU1780) was awarded Best New Stand by WTM London yesterday, as part of a raft of accolades presented to the most innovative exhibitors. Las Vegas (NA150) received the Best Stand Feature for its interactive cinema experience, while the Canary Islands (EU800, EU850) was recognised as Best Stand for Doing Business. Mews Systems (TT525) was awarded Best Stand Design at the Travel Forward conference.


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campaigns could be a solution to the issue, but that the situation was complex.


Xavier Font, professor of sustainability marketing at the University of Surrey, said as well as campaigning, a three-pronged approach was required. “We need to remove the worst, work with the best and train the rest,” he said.


Jane Edge, of Fair Trade Tourism, which promotes responsible tourism in South Africa, said: “It makes a difference in some markets but the Indian and Chinese markets are not as sensitive to these messages and lots of attractions still thrive off them.” Font said there had been much progress in raising awareness around animal welfare but that there was still a long way to go. “I think there is a key opportunity for an inbound tourism association to be the first to say that in its country all animal attractions are responsible and to promote themselves on that basis,” he said.


RESCUE HERO


Thailand honours Brit caver


Tom Parry


Thailand (AS800) has used WTM London to celebrate the heroics of a British cave diver who helped rescue a football team of 12 young boys and their coach.


Robert Harper, who oversaw the operation to save the group trapped by flooding in the Tham Luang Nang Non cave system in the Chiang Rai province, northern Thailand, this summer, appeared at the tourism authority’s stand yesterday. He was part of a seven-strong British team of divers who worked with Thai special forces and experts from around the globe to free the children, who were finally rescued after 18 days underground.


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