MYSTERY SHOPPER WIN MY BOOKING
MANCHESTER
WANTED: A couple want to go to China for 10-14 days and want an agent’s advice on the best tour, where to go and what they can see for their budget. BUDGET: £5,000
WINNING AGENT
SENIOR DESTINATION SPECIALIST CHARLES LOVELOCK
‘ VERDICT
Customer service at all three agencies was very good, and the staff were knowledgeable. Tailor- made specialist Trailfinders won out on price.
China continues to grow in popularity.
Our made-to-measure approach and the variety of touring options in China ensures
client get to see everything on their list at the budget they have.
Trailfinders 58 DEANSGATE
The store front was clean, with
Trailfinders magazines within the walls for bypassers to pick up. Staff were
dressed smartly and I was approached within seconds by a polite, cheerful and smiley agent but the China specialist
was not available for 10 minutes. When I spoke to the specialist, they were
knowledgeable. We discussed options and visas then I was quoted for an eight- night escorted tour through Trailfinders Private Touring, with Air France flights
from Manchester in April. It was £3,876 and included the Forbidden City,
Terracotta Army and panda viewing. The agent was very focused and explained the trip well and was friendly. They made the itinerary sound very appealing.
83%
THIS WEEK’S WINNER
SCORING SYSTEM
10% Appearance/first impressions
25% Customer service
25% Advice and product knowledge
25% Holiday details 15% Overall experience
79%
The top-scoring agent each month will win the use of a car for 10 days
The winning agent must be at least 25, for insurance reasons. Winners under 25 will win a week’s all-inclusive holiday at an Elite Islands Resorts property. The prize is non-transferable and the car must be driven only by the winning agent. The winner must not have any serious driving convictions. Elite Island Resorts will endeavour to supply the car to the agency but reserves the right to request the winning agent to collect and return the car from Essex or a central location.
Kuoni 64-66 KING STREET
The store, in a fashionable street, was absent of clutter and had enticing window offers. Staff wore their own clothes, but were smart. I waited 10 minutes with a coffee as two agents
were busy. I was helped by a third later. They offered Kuoni’s 11-night Essential China tour, flying Cathay Pacific from Manchester in April, for £7,334, and the 14-night Highlights of China tour at £8,944. The agent made me feel valued, but the quotes were over budget.
78%
Flight Centre 10 ST MARY’S GATE
This shop was spacious and airy with neatly-arranged seats. The window
display was neat and uncluttered. Staff acknowledged me with a smile, within a minute. I was quoted for a 14-night trip with Swiss flights from Manchester in February and Buffalo Tours’ China Encompassed itinerary taking in the
Forbidden City, Great Wall, Xian, and Chengdu. I enjoyed the interaction with the agent, who covered all bases, but the quote was over budget at £6,676.
46
travelweekly.co.uk 11 October 2018
WIN!
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