O PREVIEW GLOBE TRAVEL AWARDS 2019
Champion the travel trade? Which suppliers have gone out of their way to support you this year? Is there an operator that honoured your commission even when a long-time client booked direct? A cruise line that hosted you on board so you could see its product first-hand? Or a consolidator that always puts the trade at the heart of all they do? Whatever their sector, you know better than anyone which suppliers invest the most time and energy in the travel trade.
Nomination tips 1
teams always answer your call without keeping you on hold? Which airlines never fail to respond if you have a customer query? And which insurance or add-ons providers can you rely on to make sure your clients’ individual needs are taken into account? Great service goes a long way in this industry.
2 3
Have a supportive trade team? Some area reps, BDMs
Offer outstanding service? Which reservations
informative training course from a tourist board or airline, attended an agent event that gave you the knowledge you needed, or taken part in an in-store training session that
4 w
Not sure which suppliers to nominate? You might like to ask if they...
or trade sales teams are more like friends than colleagues, so make sure you nominate those that go out of their way to keep you up to date with the latest products, whether face-to-face, online or on the phone.
Invest in training? Have you been impressed by an
helped you close a sale? If they’ve put the time in to help you sell more, why not put them forward for a Globe?
5
Receive amazing customer feedback? Which hotels and resorts
have your customers raved about this year? Which theme parks have ticked the boxes for parents and kids? And which airports or car rental firms have made your clients’ holidays run smoothly from start to finish? Honour that praise with a nomination for a Globe award.
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travelweekly.co.uk 6 September 2018
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