INSIDE THIS
WEEK Contents
NEWS Hot Stories
Claims firms ‘exploit’ customer deaths; Cook: Egypt hotel results due this week; Nick Longman to take top job at Audley; Welsh miniple trials discount store; Olympic Holidays unveils £59 deposits
Round-up WIN!
Simon Cowell backs Chloe and Liam trust; Bryony Hordern joins Travel Counsellors
A place on a nine-day fam trip to India with Saga page 48
Special Reports Clia’s Roberts targets travel influencers 10 River cruise market tops 200,000 Ship launch: Azamara Pursuit
12 14
Talk Back Aito, Birdfair, flight punctuality, aviation
NEWS YOU CAN USE Product Mark Warner, Titan Travel
Operator Trafalgar, On The Go Tours Hotel Warner Leisure, Azura Retreats Aviation Qantas, BA, Heathrow
19 08 04
23 24 27 33
FRONTLINE Comment Sharon Munro, Barrhead Travel 40
Readers’ Lives Debbie Howe, Hays Travel 42 Mystery Shopper Woking, Surrey
54 O w DESTINATIONS
Winter Sun Fuerteventura: Surfing or sunbathing
GLOBES 2019 Nominate your favourite suppliers to win a Globe Travel Award in January page 57
80
Couples: Best spots for winter getaways 89 Families: Child-friendly holiday spots
Scandinavia North Iceland: Avoid the crowds
BUSINESS Round-up Trivago, Edinburgh, Ryanair
103 97 WHAT
LUCY DID THISWEEK
Sep 6 111 Back page Brussels starts fares hearing 112 1
2 3
Lucy Huxley Editor-in-chief @Lucy_Huxley
Joined the Carnival Cruise Line team to give the lovely Lucy Zvinakevicius a great send-off after nine years at the line.
Attended a pop-up cinema event, hosted by wine expert Olly Smith, showcasing a day on board the forthcoming P&O Cruises ship Iona.
Did my 20th Park Run and achieved a new personal best: 27.16 minutes! I even beat my 12-year-old son for the first time!
6 September 2018
travelweekly.co.uk 3 A NOTE FROM THE EDITOR
uring my career in the travel trade media, I have enjoyed many incredible experiences – but becoming the godmother of a cruise ship ranks right up there as one of the most memorable (page 14). Of course, I was flattered to be chosen to be the co- godmother of Azamara Pursuit, and privileged to represent you, the readers of Travel Weekly, as I accepted the honour. But despite all the glamour, pomp and circumstance, it
Sherwyn is shining example D
was a series of very personal moments that truly stood out. Throughout my stay on board, I was fortunate enough
to meet many amazing crew members, but in particular, a young woman called Sherwyn, a tourism management graduate from the Philippines, who looked after us. She was passionate about her job, her employer and serving her customers to the very best of her ability. The quality and personal service offered by staff on board cruise ships is no secret, but I was still blown away by how Sherwyn looked after us – and the reaction to a social media post I made to that effect suggested I wasn’t alone in appreciating such superb service. My experience with Sherwyn reminded me that none of the amazing companies operating in the travel industry could have any success without the people who deliver their product and core values to customers. And as we launch the 2019 Globe Travel Awards – the biggest in the industry (page 56) – it gave me a real lift to think we will not only be recognising the best travel brands in the UK next January but also recognising the dedication and passion of thousands of people, like Sherwyn, who keep them at the top of their game.
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HAVE YOUR SAY!
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