Showcase Amadeus


madeus delivers catering solutions to venues and event organisers who want to provide visitors with a unique and memorable food experience. Unlike its competitors, Amadeus does this differently by drawing on 40 years’ experience operating in venues and creating events as part of the NEC Group. The customer portfolio includes deliv- ering solutions to around four million visitors a year at the NEC Group venues (the NEC, ICC, Genting Arena, Barclaycard Arena and the Vox), and at a range of additional external events and venues, including the Scottish Open, Cadbury World, Dudley Zoo and Stratford Racecourse. Ask anyone why they work for Amadeus and the resounding answer is “the people”. Amadeus have some of the best people in the industry and attract strong talent through a process where potential employees don’t inter- view, they audition in a live environment! Once staff are recruited, they are extensively trained and encouraged to become immersed in the Amadeus way of life, living and breath- ing the values of the business. We offer an extensive suite of courses available via our in-house learning and


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development team that can be picked as part of everyone’s personal development plan. We nurture talent across the business, with a selection of rising stars benefiting from the Amadeus Masterclass each year, which teaches the art and skill of foodservice. Our ‘Service that Sells’ staff training pro- gramme has helped to transform the cus- tomer experience across our venues and inspire our staff to achieve their full potential. ‘Service that Sells’ trains staff to learn what a customer wants and to make recommenda- tions to aid the decision-making process. Staff are incentivised to embed the values of the


CASE STUDY


puts a lot of effort into training and developing staff” Alvaro Bastos


www.thecaterer.com “The company


Alvaro Bastos, 34, fully qualified chef Alvaro joined the business as a Kitchen Porter at the ICC. From day one, Alvaro’s talent shone through and he was put forward to take part in Amadeus’ apprenticeship scheme. Over 18


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months, Alvaro trained as a chef apprentice, spending one day a week at Solihull College and University Centre, where he gained his maths and English qualifications and attended theory sessions. The rest of the week was spent learning practical skills in the kitchen. Today, Alvaro is a fully qualified chef with Amadeus. As part of his personal development, Alvaro is currently undertaking training sessions in a Michelin-starred restaurant in Birmingham – an opportunity that opened up to him following his involvement with Amadeus. Alvaro said: “Amadeus is a great company


to work for. The company puts a lot of effort into training and developing staff, so that they progress and gain more skills with Amadeus. “Training as a chef apprentice with Amadeus


really appealed to me as Amadeus offers a great package – the pay is good compared to other industry apprentices and even staff on zero-hour contracts like me get to accrue great benefits like holidays.”


The Caterer | Aspire


training programme into their everyday roles through a ‘recognise and reward’ gift scheme. In addition, Amadeus runs two successful apprenticeship schemes in partnership with University College Birmingham and Solihull College. The schemes help aspiring chefs develop their culinary skills by giving students the best possible work-ready skills to move into a career in hospitality. For those who come through our apprenticeship programme, we hope they will go on to build their careers with us, ensuring Amadeus can offer the very best in hospitality catering now, and in the future. www.amadeusfood.co.uk


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