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“Really go that extra mile. Not for self-gratification or self-promotion, but knowing it’s the right thing for the business”


Maureen Sandbach, BaxterStorey


develop into future HoDs. And there is also a Management First programme for aspiring leaders, comprising five one-day workshops and a final presentation. Forward-thinking companies understand that well-trained managers will motivate and pass on their skills to their teams, resulting in satisfied guests. So, it will come as no surprise to know that a good employer works hard to keep you once they’ve invested in you. For instance, Hotel Café Royal offers a num- ber of perks alongside the financial bonuses linked to KPIs and business performance. These are geared towards personal secu- rity and wellbeing, such as private medical insurance, life assurance, enhanced pension


www.thecaterer.com 49


provision and access to a financial advisor and a mortgage consultant.


“The aim is to invest the time to develop managers further along the leadership path- way, but also invest the money to keep them in the business in the long term,” says Coulson. Jaklien van Sterkenburg, executive vice- president of people and culture/head of HR at PPHE Hotel Group, agrees: “Our team members are central to the success of PPHE Hotel Group. It is critical that we continu- ously invest in our talent and encourage their growth by delivering an exciting and forward- thinking workplace for developing skill sets and competencies, while providing opportuni- ties to grow alongside our business.”


The Caterer | Aspire





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