WE ASKED THE EMPLOYER: TOP TIPS FOR GETTING AHEAD OF THE PACK


• Demonstrate passion for hospitality as well as commitment, dedication and drive


• Let your personality shine and go the extra mile to create memories for guests and therefore value for the business


• Be clear about your commitment to progress and build a career with your company


• Be inspirational and generous – share your knowledge with others and implement bright ideas to benefit the business


• Stay abreast of environmental initiatives and trends that your guests may care about


• Deliver excellent service and strive to improve.


The link between retaining strong man-


agers and achieving strategic objectives has driven the company to make talent man- agement and internal career progression a continued priority in 2019. “We have a number of programmes aimed at nurturing a talent pipeline, including the exter- nally accredited you:niversitynext programme; a fast-track, two-year management develop- ment scheme,” explains van Sterkenburg. It targets team members who have been


identified internally; external candidates with a college or university education and hospi- tality work experience; those with hospitality- or business-focused degrees; and candidates with supervisor-level work experience in hos- pitality with a relevant foundation education. “Our talent management and development


strategy has been focusing on areas where we experience a shortage of skills,” explains van Sterkenburg. “A big driver for this was the use of our apprenticeship levy. So a key tactic is to offer further avenues for career progression as an attraction proposition. We have expanded


Aspire | The Caterer


BREXIT – GOOD OR BAD FOR PROMOTION?


So, back on the thorny Brexit issue, if you are an EU national, how does it affect your development prospects – if at all? The relative ease with which EU nationals can obtain formal settled/pre-settled status to remain in the UK means many operators believe the job market at this level remains buoyant and managers and heads of department are far more likely to consider changing job within the UK hotel market than looking for opportunities elsewhere in the EU. “Brexit remains an


unknown quantity,” says 50


Simon Coulson, director of human resources at Hotel Café Royal. “On the whole, but not exclusively, the impact has been felt at entry level, with a drop in applicants for lower-level roles, especially in housekeeping and F&B. While there has been some movement at HoD level, this has been less keenly felt, as these colleagues tend to


have been in London and the UK longer and have developed their careers here. In short, they are more likely to be settled into life in the UK for the long term and have more personal and career investment.” But while Brexit is


taking up a lot of oxygen, BaxterStorey’s people director Maureen Sandbach says: “I don’t believe Brexit uncertainty has affected us as of yet. Predominantly, I think people are waiting to see what’s going to happen. People are waiting to see what opportunities there will be.”


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