Showcase Firmdale Hotels


“H


otels should be living things, not stuffy institutions,” maintain Tim and Kit Kemp, owners of Firmdale Hotels.


Firmdale Hotels’ high standard of excel- lence and design has added up to a winning combination. Kit Kemp, creative director, has designed the interiors of each property in her signature fresh, modern, English style. Firmdale won The Caterer’s Best Employer


Award at the 2017 Cateys and has been placed in the top five for the past four years in Best Places to Work in Hospitality. Further awards in recog- nition of the company’s investment in people include Best Candidate Experience and Excel- lence in Employee Engagement.


LOVE WHAT YOU DO Firmdale Hotels is looking for individuals to help it grow and continue offering world-class, personal service throughout its restaurants, bars and hotels in London and New York. Firmdale wants people who are motivated by working in a dynamic, visually inspiring environment.


THE FAMILY FEEL Firmdale embraces the unique qualities of each team member and encourages individuality – it starts with the person, not their CV. The company offers a warm environment, treating both employees and guests with respect and inclusivity. Firmdale inspires its teams to love what they do and live its values: attention to detail, resilience, passion, enthusiasm and the importance of relationships with one another and with guests. If the team are happy, the guests are happy. Firmdale’s commitment to its people is to deliver a great place to work, where excellent perks and benefits are offered, where success is recognised and rewarded and long service is celebrated. Everyone is involved in the weekly, monthly and quarterly staff events, which include afternoon teas, appreciation weeks,


Aspire | The Caterer


CASE STUDY


Kasia Bartkiewicz, deputy head housekeeper at Haymarket Hotel


awards and Firmdale Live Employee Engage- ment events throughout the year. Firmdale believes that all its people have the opportunity to grow and progress, what- ever their role. Management development and mentor programmes, apprenticeships and an inspiring learning directory actively increase their knowledge and skills. Firmdale relishes originality and inno- vative, proactive thinking is at the heart of how it operates. The company believes that every team member’s opinion matters and it encourages employees to share their sugges- tions in order to improve the guest experience.


Contact recruitment@firmdale.com www.firmdalehotels.com


56 www.thecaterer.com


“I started at Firmdale in 2007 and it was my first job in London. My journey began as a room attendant in the housekeeping department and I had no previous experience in this department. I was so eager to learn and I have now developed into a deputy head housekeeper. “Along the way I have worked at four of the eight London hotels, been recognised twice as employee of the month and I was a finalist in the employee of the year category at the Love What You Do Awards in 2018. “I am proud to work at Firmdale, as all the hotels and the teams are amazing – you feel like you are at home. I am so passionate about my job and it makes me happy to be part of the family. The people I have met on my journey believed that I could achieve my goals and the company has helped me to grow and invested in me. Now I can pass all my knowledge and experiences to others.”


you feel like you are at home” Kasia Bartkiewicz


“All the hotels and the teams are amazing –


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