Showcase Brend Hotels B


rend Hotels is a family-run premier West Country hotel group. We take pride in our workforce and support, mentor and


train them over and above the national stan- dards, as well as essential soft skills. We are very involved in the development of the government’s ‘trailblazer’ standards; this is a key performance indicator to which our teams aspire and work towards. We offer 100-plus work experience places to our feeder schools and work closely with these schools on careers events.


All of our managers have come up through


the ranks and have acquired the skills required of the business from the ground up. We have people in our business who first started work- ing for us as students. We are very lucky to have such a talented team of people and have an opportunity to select and promote from within. There is a great opportunity for anyone who


wants to work in the hospitality sector and prog- ress their aspirations and career progression. We have this year started on the delivery of our Management Academy programmes, which are designed to give our managers and future aspir- ing managers the skills required to take on the responsibilities and challenges of management. We believe all of our staff have the potential to grow and progress within the business. The Brend family directors encourage this within our group, through a high level of commit- ment to training, ably supported by our Brend Apprenticeship Academy, which has gone from strength to strength. Our statistics prove that a well-trained and cared-for workforce not only promotes business through high levels of service, but aids staff retention and career pro- gression and is a great return on investment.


CASE STUDY


guidance and mentoring from the experienced team at the Imperial hotel. “As a front of house apprentice, I was given


training in many aspects of the role, not just one area. During my apprenticeship I was trained as a FOH assistant (porter), in the restaurant as a waiter to station head, in housekeeping, in reception and also in the kitchen, just to get a feel as to what a chef’s work entails, as we work closely across all departments. “Through hard work, determination and


“There is plenty more for me to learn and doing the courses on offer while working is great for me” Liam Bailey


www.thecaterer.com


Liam Bailey being congratulated by the hotel manager of the Imperial hotel in Barnstaple, Devon, on his promotion to junior assistant manager. “When I left school at the age of 16 in 2016, I approached Brend Hotels for an apprenticeship in front of house. I didn’t have a great time at school, so I knew further education in a college environment was not going to be for me. “With the guidance of my peers I was lucky


enough to join the Brend Apprenticeship Academy. I enrolled as an apprentice with HIT Training, which trains individuals within their chosen area of hospitality, alongside


55


help from the Imperial hotel HODs and mentors and HIT Training, I finally passed my qualification and gained a level two hospitality team member qualification. I really benefitted from the whole apprenticeship experience and would not hesitate in recommending the opportunity to anyone who is interested. “I feel my career is only just starting. Even


though I have just been promoted to a junior assistant manager, I am keen to keep progressing and learning more. I have just started my level three NVQ in team leadership alongside other aspiring Brend staff, as I know that there is plenty more for me to learn and doing the courses on offer while working is great for me.”


The Caterer | Aspire


Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19