Continued from page 55 VLS Case Summary by Product Type


The product type of cases received remains broadly in line with the split from 2023. The notable change is the rise in the percentage of commercial vehicle engine oil cases and automotive hydraulic fluid cases.


Non-compliance with stated specifications remains the most frequent cause of complaint


However, conflicting or unevidenced OEM approvals, non-compliance with industry standards and low temperature properties have all increased their share of overall complaints. In 2024 to date, half


of the cases opened have related to conflicting or unevidenced OEM approvals.


Whether it be compliance with the ACEA’s European Engine Oil Sequences, other market standards or conflicting or unevidenced OEM approvals, it is vital that any end user can be confident that a product can deliver what it claims and is suitable for use in the given application. Lubricant marketers should regularly audit products, technical data sheets, and claims to ensure that products are in continued compliance.


VLS Case Summary by Complaint Type


56


LUBE MAGAZINE NO.185 FEBRUARY 2025


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