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certain segments, as well as automatically segment customers based on certain behaviour. Systems can be configured to meet any business needs, using a myriad of features. Te operator is fully in control to choose how they reward their customers.


Leader boards, badges, points and online currencies are all ingredients for a proper gamification engine within an operator’s platform. Te real trick behind this, is to know how to use them. Te application of these tools


A rules engine is created with pre-determined conditions (created by the operator) which is easily configured that puts into consideration; groups, actions, multipliers, wallets, compartments and much more.


P102 NEWSWIRE / INTERACTIVE / 247.COM


to increase customer LTV must be catered to the core values of the brand. Certain attributes and processes must be built to scale and integrated to give the customer the best experience possible. Positive re-enforcement to drive desired behaviour is the usual method, companies recently are going beyond that and creating a customer journey within their gamification engine.


Auditing practices within the software is useful, to reflect upon past player activity and understand how to cater for specific segments on a more effective level. Tis gives the ability to observe their LTVs, costs and accumulation of milestones within the system. Tis can then help operators segment and target their customers with the rules configured. Te operator can then set up and fully customise the rules which govern the loyalty programme, to meet their exact needs.


Consider customised gamification, especially as many operators are entering into regulated markets and use certain platform providers that provide their iGaming solution out of the box, there is a massive need to differentiate and creating value for the bulk of the players, be it; a


first-time depositor, an active player or a VIP.


CONFIGURE. OPERATE. DELIVER. NetRefer’s Loyalty and Gamification Platform drives customer brand loyalty and retention, increases LTV and helps drive desired behaviour. Our L&G Platform uses gamification backed up by a sought after, robust performance marketing ecosystem which brings game mechanics to campaign management, affiliate management and performance marketing. Regarding analytics, L&G provides advanced and powerful customer tagging for easier segmentation and personalisation across multiple game providers by managing multiple organisations, brands and games in one place.


A rules engine is created with pre-determined conditions (created by the operator) which is easily configured that puts into consideration; groups, actions, multipliers, wallets, compartments and much more. Unlimited customer segmentation possibilities with the ability to link to activities, products and sub- products.


With NetRefer a business can truly stand out and outplay competitors.


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