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WHAT’S NEW?


JANGRO’S E-LEARNING SYSTEM IDENTIFIES APPETITE FOR STAFF


TRAINING A recent analysis of Jangro’s award-winning online training programme, the Jangro Learning Management Solution (Jangro LMS), has demonstrated that commercial cleaning companies are realising the benefits of training their workforce.


Jangro’s fully interactive e-learning platform has grown phenomenally since it launched; and is offered free to all its customers and their staff. Data highlights that over the last year, there has been a huge spike in completed courses (an increase of 175%), and if you consider courses that are close to completion, the figure is over 300%.


This is not just a UK trend either – the analysis highlights a growing awareness internationally, with a 10% rise in overseas training, from


LANES MARK YEAR OF


SUCCESS WITH TfL Lanes Rail has completed more than 30,000 repairs and introduced multiple innovations to improve efficiency, safety, and cost control in the first year of a major new maintenance contract for London Underground.


The five-year 1 FM contract, which went live in June 2017, covers all building maintenance work along underground lines, and at depots, train crew accommodation, engineering works, and power sites.


Transport for London (TfL) awarded the contract to Lanes Rail, part of Lanes Group plc, under a new streamlined approach to facilities management designed to deliver financial savings, while supporting the Mayor of London’s plans for improving transport.


Lanes Rail Commercial Director Matthew Todd said: “Mobilising an FM contract that redefines how rail maintenance is delivered while meeting such ambitious performance targets has been a challenge.


14 | TOMORROW’S FM


“Under 1 FM, 50 contracts have been consolidated into just six. We have worked hard, operationally and commercially, to embed TfL’s philosophy and goals in this first year, and I believe the traveling public in London will see the benefits as the contract progresses.


“By the beginning of June, we had completed 31,192 repairs. Of those, 25% were classified urgent, requiring attendance within four hours.


Services delivered under 1 FM include maintenance of roofing, internal wall


countries including Ireland, France, USA and Australia. The most popular courses completed were COSHH training (25%), and, in second place with 12.7%, was Jangro’s latest course on Manual Handling.


Joanne Gilliard, CEO of Jangro, commented: “The analysis of our LMS makes for fascinating reading, and is a microcosm of our industry. It has highlighted that companies really are taking a key interest in the health, safety and well-being of their employees. It also shows that operatives themselves are eager to learn, and with the rise of smartphones and tablets, online training has never been more accessible to them.”


The Jangro LMS offers courses with varying lengths that allow users to train remotely at times that suit them, and to dip in and out of sessions as required, and is optimised for all devices. Jangro also offers a versatile system to ‘train on the go’ with their


Task Cards – brief, highly visual documents containing step-by-step instructions for product usage and safety information. Operatives may now also sign in with their social media log-ins, making it even quicker and easier for them to access best practice and advice.


Another three of these bite-sized guides have recently been introduced including a ‘Guide to Cleaning Wash Basins’, a ‘Guide to Cleaning Stainless Steel’ and a ‘Guide to Cleaning Glass and Mirrors’.


www.jangrolms.net


and floor surfaces, doors, locks, gates and barriers, sanitary ware, drainage, safety markings, and pest and vegetation control.


During the first year, Lanes Rail has introduced a new approach to FM maintenance based on analysing data to identity risk areas, and target planned interventions to prevent faults.


In the long-term, Lanes will reduce the risk of faults adversely affecting customer experience through better targeting of planned maintenance, which will reduce the cost of more expensive reactive maintenance.


The objective is to use this ‘smart programme’ approach to reduce faults by 25%.


The operational success of the 1 FM contract has played a part in TfL instructing Lanes Rail to prepare a similar maintenance programme for six stations along the underground section of the new east-west Elizabeth Line through central London.


www.lanesfordrains.co.uk twitter.com/TomorrowsFM


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