MEETING OF MINDS Edinburgh-based Dynamic Earth opened its doors nearly 20 years ago with the aim of facilitating a better public understanding of the processes that have shaped our planet.

Ahead of its time then, the stunning presentation of the story of planet Earth allows visitors to travel back in time to witness the big bang, hurtle through space and touch an iceberg!

Today thanks to the efforts of among others, Sir David Attenborough, Earth Science is no longer a topic of interest solely for ecologists, it is now recognised by the general public of being both concerning and fascinating.

It is little surprise then that when it was decided that the provision of washroom disposables should be reviewed, then the most environmentally friendly option was a key discriminator in the eventual awarding of the contract.

Northwood are committed to manufacturing toilet tissue from recycled paper and they have extended that commitment to their plastic packaging. It can now be recycled both commercially and domestically as can the cardboard used for other packaging and cores and the wooden pallets are recycled or re-used within commercial environments.

It was then a matter of looking at the user profile and the patterns of use. Like many similar venues, Dynamic Earth also cater for educational visits, corporate events, conferences and special occasions such as birthday parties and weddings.

That totals over 200,000 visitors a 12 | TOMORROW’S FM

year and all of them expect clean, hygienic washrooms with plentiful supplies of disposable tissue product when they come to use the facilities.

Working through RBR Supplies, the Leonardo Dispensing System was held to be the most appropriate for this requirement.

Cost in use is of course an important factor. Wastage needs to be kept to a minimum helped by single sheet presentation to discourage overuse and the washrooms then also tend to be left much tidier making life a lot easier for facility management staff.

Similarly, the easy visual stock level check and the thoughtful dispenser design that makes their cleaning a quick and simple operation means less operative time and so less maintenance visits.

Robust and good looking with a strong single key providing the security aspect, Leonardo Dispensers come in a range of sizes and dispensing operations. From manual lever dispensers protected by Bio Kleen coating for added hygiene, to fully enclosed touchless dispensers, there is surely a Leonardo dispenser or combination of dispensers that can successfully deliver the cost-effective hygiene requirement in almost any washroom.

Early indications are that since the installation of the Leonardo System there has been a noticeable reduction in wastage and the resulting cost efficiencies are expected to be significant. All that, without felling more trees.

Email: paul.mulready@northwood.

What I Learnt This Month Liz Kentish

It all started with a veggie sausage

Now, we love music festivals and went to one at the beginning of August. Quite a big event, and as is mostly the case with festivals, spanning several fields of a farm.

The farm itself had an all year-round shop and café on the site, and along with the usual farm shop produce, for the duration of the festival, they would also provide two additional services, re-freezable ice packs for your cool boxes and phone charging, both naturally at a cost.

On our first morning we had breakfast at the café. I ordered a veggie sausage sandwich, which when it eventually arrived was awful (a service they provide daily) and which after some haggling was changed to toast. We then paid for an ice pack which, when thawed, you could bring back and exchange for another ice pack, and you could do this as many times needed - a great idea we thought!

The phones also needed charging, so we gave them over to the shop to have charged within two hours.

The ice packs never re-froze properly and the phones (after having them all day, and when they could find them) were not fully charged.

The moral to this story is: when offering services, at the very least, deliver that service or product to the quality expected, on time and for the agreed price, otherwise you will lose a client/ customer, as well as a positive referral.

And always remember to smile!

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