FEATURE


Q


: Many businesses have been disappointed by their investment in IoT – is it misunderstood?


Yes, arguably it’s mis-sold. The sensor is only the tip of the iceberg. A sensor won’t save you money, and in isolation neither will the information that it gives you. You need to create action from the information, and to do that you need a data aggregation platform – if that platform can link into a workflow management system (or already has one built in like mpro5) then you can start using the data in real- time to improve efficiency in your business.


A sensor and a dashboard… so what. A sensor and a dashboard with an email alert… meh.


A sensor with a WMS engine comparing multiple data streams and baked in ML (machine learning), like yeah the fridge is hot, but it’s also unusually hot outside, or it’s ‘rush hour’ everyone is always opening it at this time – means you don’t waste effort. You can use a WMS to down-skill the first attender as well, maybe a ping on your mobile to anyone onsite to go and look and answer a few questions, this way, even if you do have to send an engineer, you can massively improve first fix as there has been an unskilled diagnosis flow followed for them first.


Q


: How does IoT make operations more efficient?


See above. IoT doesn’t really – the aggregation of the data does.


www.tomorrowsfm.com


Q Q


Q Q


: What is the relationship between IoT and digitalisation – can you have one without the


other?


There are always benefits in digitalisation, IoT in my opinion should always be phase 2.


: What advice would you give to FM companies looking to invest in IoT?


Speak to me first (laughs). But seriously think about the value first, are you solving a problem or just gathering more data. All successful IoT deployments start with a “I wish I could just…” statement


: How does IoT help me to win new business and retain clients?


Differentiation as mentioned above. But you have to stand in front of that client and demonstrate how you use IoT to save them money – not just stand there and say you use IoT.


: How does IoT help operations to become more efficient and streamlined?


Only when deployed properly. As with anything, if it’s wedged in with little thought it will become a hinderance. It’s not a magic solution – you need to understand what you are trying to solve with IoT before just deploying sensors everywhere.


www.mpro5.com/en TOMORROW’S FM | 41


Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32  |  Page 33  |  Page 34  |  Page 35  |  Page 36  |  Page 37  |  Page 38  |  Page 39  |  Page 40  |  Page 41  |  Page 42  |  Page 43  |  Page 44  |  Page 45  |  Page 46  |  Page 47  |  Page 48  |  Page 49  |  Page 50  |  Page 51  |  Page 52  |  Page 53  |  Page 54  |  Page 55  |  Page 56  |  Page 57  |  Page 58  |  Page 59  |  Page 60  |  Page 61  |  Page 62  |  Page 63  |  Page 64  |  Page 65  |  Page 66  |  Page 67  |  Page 68  |  Page 69  |  Page 70  |  Page 71  |  Page 72  |  Page 73  |  Page 74  |  Page 75  |  Page 76  |  Page 77  |  Page 78  |  Page 79  |  Page 80  |  Page 81  |  Page 82  |  Page 83  |  Page 84