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COVER STORY


Naturally, the PPSPower team of engineers have to be vetted for security reasons and the company understands the very sensitive nature of working in this sector.


Carrying the load PPSPower is currently working with the NPS Group for West Yorkshire Police on a major upgrading project across multiple sites. The project has included the replacement of two generators and also the replacement of the UPS on four sites.


The main focus of this project is to install load bank points and temporary generator connections to sites. The load bank points allow PPSPower to carry out better preventative maintenance, reducing future costs through validating the correct operational performance of the system.


The temporary generator points mean that if a site has a major failure, the firm is able to bring in a hire set and connect it to their systems very quickly, thus minimising


any potential downtime for the sites.


PPSPower prides itself on supplying UPS systems with exceptional performance and efficiency and sized for future load increases.


Why choose load bank testing? At PPSPower we recommend that back-up generators are tested on load either through a load bank or against the building load. Organisations such as the police must have 100% confidence in their critical systems, and they invest heavily to ensure that these systems will operate as expected, when needed.


Running a generator under load is the only true way to test its capability to operate as specified. There are many engine and generator components that must see real operating conditions to provide confirmation of their ready- state. Load bank testing is essentially a ‘live test’ of the generator working fully loaded in a controlled environment.


PPSPower’s customer survey was launched by the company in 2013 in response to calls by FM industry professionals for organisations to improve the way in which they communicate and deliver services. PPSPower decided at that time to implement a new and innovative online customer survey.


This year’s research involved a self-completion census, completed by customers who have experienced PPSPower’s services in the 12-month period from 1st July 2016 to 30th June 2017. The latest survey results were published on 1st August 2017. This survey is ongoing and this year’s results are due to be published in August 2018.


Over 2,500 organisations were questioned as part of the survey and 66% of the online forms were returned. The survey measures a number of areas including response times, quality of work and staff performance.


Powerful Customer Comments


The overwhelming majority of PPSPower’s customers are very satisfied with the company’s services and would recommend the business, according to results released in an annual survey.


Feedback from the company’s latest customer satisfaction study shows that 98% of respondents believe that the PPSPower offers a great value for money service stating that they are either satisfied or very satisfied with the work delivered. The highest score in the survey is on staff performance with 99% of respondents saying that the organisation’s people do a great job, delivering consistently well day in, day out.


Headquartered in Yorkshire, PPSPower works extensively in the FM sector. Operating nationally, the company provides high quality back-up generators and UPS installation, repair and maintenance solutions.


Stephen Peal, Managing Director at PPSPower, said: “This is the fourth survey we have undertaken and I am pleased with the progress we are making. This year’s results clearly demonstrate that our customers are happy with the service that we deliver.


“Whilst this is a great result for us, we are not complacent and we remain focused on doing the right things for the people we serve. We must continue to learn from all of the feedback we receive – good, bad or indifferent. Our survey has become an imperative tool for continually improving our business and ensuring our customers are happy with what we do for them,” concluded Stephen.


www.ppspower.com


www.tomorrowsfm.com


TOMORROW’S FM | 21


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