LANDSCAPE & GROUNDS MAINTENANCE
A PATHWAY TO PRODUCTIVITY
It can sometimes feel as though, in an age of digitisation, businesses are drowning in data as productivity stagnates. GRITIT argues that keeping things human-centric will be the key to successful evolution.
Evolution teaches us that all businesses need to adapt to survive. Whilst this may be self-evident, it’s easy to forget that evolution is also the story of many, many failed attempts. Another article of faith is that investments in technology will help drive greater productivity. Like past industrial revolutions, surely digitisation will revolutionise how we live and work?
Yet despite undeniable advances in efficiency and the convenience delivered by digital technology, a troubling fact has started to emerge. Productivity has actually started to stagnate across the developed world, and increasingly questions are being asked as to whether technology is actually the cause.
According to Harvard Business Review, today’s executives receive over 30,000 communications a year – a staggering rise since the 1970s when the number stood at around 1,000. At the same time it has been noted that the downside of disruptive technology in the workplace is disruption of the worst kind – a slowing effect as your workers adapt to new systems and new technology.
26 | TOMORROW’S FM
Rather than AI and robots making human labour obsolete, we are now realising that digitalisation can create additional work rather than eliminating it. Ultimately, the key to successful evolution isn’t technology, but technology that is appropriately applied.
In the FM world, we’re actually well placed to consider these lessons from the corporate sphere given that our industry is really only at the start of what is touted as a major digital transformation. Ushered in by sophisticated yet affordable data and analytics tools and the wide ecosystem of connected sensors and devices known as the Internet of Things (IoT), new practices such as Building Information Modelling (BIM) are starting to gain traction.
BIM promises to provide data for more efficient management and also help FM provide its stakeholders with a better experience. Combined with the rapid evolution of sensor technologies and robotics, it is anticipated that more services will be automated, and delivered efficiently on a just in time basis. The challenge lies in ensuring that these services truly add value and reduce cost rather than
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