WHAT’S NEW? Cloudfm Forms Joint Venture

with Optima Facility Cloudfm, a UK-based facilities management provider, has formed a joint venture with a facilities management provider in the Spanish market, Optima Facility. The new entity will carry the Cloudfm brand, and will offer large organisations in Spain their first opportunity to access the full benefits of Cloudfm’s uniquely effective processes and technology.

With over 4,000 employees and a turnover in excess of €100m, Optima Facility has an outstanding track record of success in the FM market in Spain. Cloudfm brings an advanced FM solution, with a cutting-edge technology platform and experience of working with global brands such as KFC, Wolseley and TUI.

TCFM Contributes to Sterling Customer Service

at Eden Walk TC Facilities Management (TCFM) joined Centre Manager, Ailsa Fraser and other members of the Eden Walk team at an awards lunch to mark its’ achievement of attaining the British Land Customer Service Silver standard. The awards were held in London on 9th May 2018 where more than 300 people were in attendance.

The British Land Customer Service awards were first introduced in 2016 after the national roll out of its Customer Service Standards across its complete retail, office and development portfolio covering 25m sq ft of floor space across the UK.

The facilities management sector in Spain is substantial, and research shows that hard services and maintenance is one of the key FM concerns for large organisations in the country.

Jeff Dewing, CEO of Cloudfm, commented: “The Spanish FM market is large, growing, and complex, and we see considerable opportunities for our unique approach to facilities management. Partnering with Optima Facility, we will be able to combine their intimate knowledge of the Spanish FM market with what we believe is the most advanced FM solution available globally.”

Ignasi Casamada Lasús, CEO at Optima Facility, added: “We’re really

The British Land Customer Service standards focus on a number of areas ensuring delivery of a safe and enjoyable shopping experience. Having achieved the Bronze standard in 2016, as part of the contract award process last year, TCFM proposed a number of measures that the team would contribute to Eden Walk’s goal of achieving the Silver standard. On the back of the latest award, TCFM is already discussing with Eden Walk how this achievement can be built on to ensure that each and every visitor receives an outstanding experience at Eden Walk.

TCFM, alongside utilising smart management systems and state-of-

excited to be partnering with Cloudfm. Together with them we’ll be bringing a highly advanced solution to the FM market in Spain, and using unique

the-art technology to help maintain and improve operational standards, have invested time in training and coaching to ensure that their staff contribute to delivering unrivalled customer service and value to every visitor at Eden Walk.

Ailsa Fraser, Eden Walk’s Centre Manager said: “The British Land Customer Service Programme has just completed its’ third year. It has proven extremely successful in changing the attitudes of staff and colleagues towards our customers and to each other.”

Cosmin Tecuta, Contract Manager for TCFM commented: “This achievement is testament to the hard work that Ailsa and her team as a whole, of which TCFM is a part, have invested in making Eden Walk a great shopping destination in South West London.”

technology and processes to deliver an even greater level of effectiveness to large organisations here.” TOMORROW’S FM | 11

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