search.noResults

search.searching

dataCollection.invalidEmail
note.createNoteMessage

search.noResults

search.searching

orderForm.title

orderForm.productCode
orderForm.description
orderForm.quantity
orderForm.itemPrice
orderForm.price
orderForm.totalPrice
orderForm.deliveryDetails.billingAddress
orderForm.deliveryDetails.deliveryAddress
orderForm.noItems
WHAT’S NEW? Cloudfm Forms Joint Venture


with Optima Facility Cloudfm, a UK-based facilities management provider, has formed a joint venture with a facilities management provider in the Spanish market, Optima Facility. The new entity will carry the Cloudfm brand, and will offer large organisations in Spain their first opportunity to access the full benefits of Cloudfm’s uniquely effective processes and technology.


With over 4,000 employees and a turnover in excess of €100m, Optima Facility has an outstanding track record of success in the FM market in Spain. Cloudfm brings an advanced FM solution, with a cutting-edge technology platform and experience of working with global brands such as KFC, Wolseley and TUI.


TCFM Contributes to Sterling Customer Service


at Eden Walk TC Facilities Management (TCFM) joined Centre Manager, Ailsa Fraser and other members of the Eden Walk team at an awards lunch to mark its’ achievement of attaining the British Land Customer Service Silver standard. The awards were held in London on 9th May 2018 where more than 300 people were in attendance.


The British Land Customer Service awards were first introduced in 2016 after the national roll out of its Customer Service Standards across its complete retail, office and development portfolio covering 25m sq ft of floor space across the UK.


The facilities management sector in Spain is substantial, and research shows that hard services and maintenance is one of the key FM concerns for large organisations in the country.


Jeff Dewing, CEO of Cloudfm, commented: “The Spanish FM market is large, growing, and complex, and we see considerable opportunities for our unique approach to facilities management. Partnering with Optima Facility, we will be able to combine their intimate knowledge of the Spanish FM market with what we believe is the most advanced FM solution available globally.”


Ignasi Casamada Lasús, CEO at Optima Facility, added: “We’re really


www.tomorrowsfm.com


The British Land Customer Service standards focus on a number of areas ensuring delivery of a safe and enjoyable shopping experience. Having achieved the Bronze standard in 2016, as part of the contract award process last year, TCFM proposed a number of measures that the team would contribute to Eden Walk’s goal of achieving the Silver standard. On the back of the latest award, TCFM is already discussing with Eden Walk how this achievement can be built on to ensure that each and every visitor receives an outstanding experience at Eden Walk.


TCFM, alongside utilising smart management systems and state-of-


excited to be partnering with Cloudfm. Together with them we’ll be bringing a highly advanced solution to the FM market in Spain, and using unique


the-art technology to help maintain and improve operational standards, have invested time in training and coaching to ensure that their staff contribute to delivering unrivalled customer service and value to every visitor at Eden Walk.


Ailsa Fraser, Eden Walk’s Centre Manager said: “The British Land Customer Service Programme has just completed its’ third year. It has proven extremely successful in changing the attitudes of staff and colleagues towards our customers and to each other.”


Cosmin Tecuta, Contract Manager for TCFM commented: “This achievement is testament to the hard work that Ailsa and her team as a whole, of which TCFM is a part, have invested in making Eden Walk a great shopping destination in South West London.”


www.tcfm.co.uk


technology and processes to deliver an even greater level of effectiveness to large organisations here.”


www.cloudfmgroup.com TOMORROW’S FM | 11


Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32  |  Page 33  |  Page 34  |  Page 35  |  Page 36  |  Page 37  |  Page 38  |  Page 39  |  Page 40  |  Page 41  |  Page 42  |  Page 43  |  Page 44  |  Page 45  |  Page 46  |  Page 47  |  Page 48  |  Page 49  |  Page 50  |  Page 51  |  Page 52  |  Page 53  |  Page 54  |  Page 55  |  Page 56  |  Page 57  |  Page 58  |  Page 59  |  Page 60  |  Page 61  |  Page 62  |  Page 63  |  Page 64  |  Page 65  |  Page 66