WHAT’S NEW?
What I Learnt This Month Liz Kentish
What’s in it for me? Loo of the Year Recognises
Washroom Cleaners In 2017, Loo of the Year Awards introduced the unique Washroom Cleaner of the Year Awards. These Awards relate specifically to the dedicated cleaning staff that look after the facilities, rather than the washrooms themselves.
Mike Bone, Loo of the Year Awards Managing Director explained: “While the range of gradings and national Loo of the Year Awards and UK and Ireland trophies provide adequate recognition of the washrooms and their providers, it is the people who look after each facility - be they individual washroom cleaners, in- house cleaning teams or external cleaning/FM contractors, who also deserve recognition.”
All cleaning staff will automatically be entered for Washroom Cleaner of the Year Awards for all entries that are declared as "Full time attended toilets" on the Entry Form. Judging will be completed at the same time as the Loo of the Year Awards inspection and any cleaning staff seen at the time of the unannounced visit are deemed to represent the whole cleaning team. There are Washroom Cleaner of the Year Award national winners in England, Scotland, Wales and Ireland and overall UK/Ireland trophies.
www.tomorrowsfm.com
Individual cleaner national awards and trophy are presented to the cleaner(s) who in the opinion of the judges are performing a high quality "ambassadorial" role for the washroom provider in terms of appearance, attitude, commitment and efficiency. In 2017 the Overall winner was Maureen Boyle of Ards & North Down Borough Council, Northern Ireland.
In-house cleaning team national awards and trophy are presented to the cleaning team employed by a washroom provider with multiple entries in Loo of the Year Awards who, in the opinion of the judges, are performing a high quality "ambassadorial" role for the washroom provider in terms of appearance, attitude, commitment and efficiency. In 2017 the Overall Winner was JD Wetherspoon
External contractor cleaning team national awards and trophy are presented to the cleaning contractor company or organisation which, in the opinion of the judges, is providing a high level of service to one or more Loo of the Year Award entrants. In 2017 the Overall Winner was ABM, who also won the Overall Loo of the Year Awards Trophy, with other National Winners being City Facilities Management, Danfo (UK) Ltd and Robinson Services.
www.loo.co.uk
One of the many things that I find fascinating about the training we deliver, is the validation of self-interest. And by that I mean the ‘What’s in it for me’ aspect.
Let’s be honest, true altruism is very hard to find and getting people to buy into a new way of working, or collaborating with another team or a different organisation can be difficult unless you are able to explain clearly what the benefits for each individual are, once you are able to do that, what you are trying to achieve becomes a lot easier, because people will buy into the changes.
It’s not as though people are naturally selfish, mostly individuals want to help others in the way they would want to be helped, but when it comes to change in the workplace, natural emotions come to the surface.
We find that fear of losing their job, not understanding what their new role is and having to move away from what they are used to (their comfort blanket) are the major concerns that must be addressed if you have a chance of making the necessary changes succeed.
Clarity is key here. Any management wanting to make a change has to have thought through the consequences of that change, and how it will affect those involved and what their desired outcome is.
Trust, open communication and being honest, even if there are difficult conversations to be had will pay dividends. Everyone has the right to know where they stand, and ultimately know, ‘What’s in it for me?’
TOMORROW’S FM | 15
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