As as queues start to form, frustration will mount - and angry people are likely to show less respect for their surroundings which means vandalism might occur.
So the entire washroom experience will have been marred by queues, mess, unruly behaviour and run-outs of paper and soap. And this will result in dissatisfied customers who may choose to shun that particular festival venue in future.
How do managers turn this situation around and equip their washrooms in such a way as to reduce queues, minimise run-outs and improve the customer experience?
High capacity washroom dispensers that naturally reduce consumption will minimise the risk of dispensers running out between maintenance checks. All units should be quick to refill and easy to use to prevent queues and logjams. And they should be designed to reduce the risk of waste and mess.
Soap bars and bulk-fill soaps often result in sticky residues left behind on the basins while C-fold towels – which tend to come out of the dispenser in clumps – will lead to soggy discarded towels on the units and floors. And conventional toilet rolls are all too easy to throw around, leave on the floor to become soggy or drop down the toilet. These scenarios will lead to blockages, waste and mess.
The Tork SmartOne Twin Mini Toilet Roll System works well in stadiums because it comes in a sturdy, lockable dispenser that delivers one sheet of paper at a time. This helps to prevent runouts, vandalism and blockages while also reducing usage by up to 40%. A new roll can be inserted at any time to ensure a continuous supply while the SmartCore core removal system enables fast and easy refilling for staff.
Tork Foam Soaps are another good option for large, busy venues because each cartridge caters for up to 1,650 visitors, helping to reduce consumption by up to
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50% compared with a liquid refill of the same size. This prevents runouts while the fact that the sealed cartridge can be replaced in seconds speeds up the task of refilling for the cleaner. And the dispenser requires a particularly low push-force which makes accessing the soap both quick and easy.
A high-capacity hand towel dispenser will allow visitors to take a towel and move on, drying their hands as they go while freeing up the unit for the next user. The Tork PeakServe Continuous Hand Towel Dispenser caters for more than 1,000 guests between refills and delivers each towel in just three seconds, reducing the user’s waiting time. And the dispenser has been designed to give out sheets of paper singly to avoid excess use and prevent run-outs.
Digital technology can further help to ensure that the dispensers in a busy festival washroom are kept topped up at all times. Tork Vision Cleaning allows the cleaner to remotely check on which dispensers are running low via 'connected' washroom dispensers. This allows them to top up the units at any time, avoiding run-outs.
There are other ways in which stadium washrooms can be improved. Well-thought out facilities with a sufficient number of cubicles and urinals and a good design will help to relieve the pressure. All dispensers should be carefully positioned to allow for a quick throughput of visitors: for example, soap dispensers should be situated above the sinks while hand drying units should not protrude so far that they impede traffic in and out of the washrooms.
A festival experience should be memorable – for all the right reasons, and a few simple changes in the festival washroom could help to prevent a poor toilet visit from spoiling the whole event.
www.tork.co.uk TOMORROW’S FM | 49
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