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LEISURE & RETAIL


SHELF DEFENCE


From shoplifting and vandalism to organised theft and abuse of frontline staff, the impact of crime is felt at every level of retail operations. Ric Martin, CEO of Pinnacle Systems, highlights the latest campaign to prioritise security and risk management for those responsible for overseeing the day-to-day functioning of retail premises.


Increasing retail crime continues to present a significant challenge across the UK, placing pressure not only on retailers and their staff but also on the facility managers tasked with maintaining safe, welcoming and secure shopping environments.


The National Business Crime Centre (NBCC), a police-led body working in partnership with businesses and local authorities, recently launched its ‘Tackling Retail Crime Together’ campaign. This nationwide initiative is designed to create collaboration, encourage information sharing and promote consistent action to reduce the impact of retail crime.


For facilities managers who often stand at the frontline of operational and security responsibilities, this campaign highlights the critical importance of partnership in protecting people, property and business interests.


Roles and responsibilities Today’s facilities managers is expected to manage more than the physical upkeep of any site (or multi-site.) Their remit increasingly includes security oversight, liaison with law enforcement and the coordination of systems and protocols that safeguard staff and customers.


With nearly eight out of 10 retailers (79%) having suffered from crime within the last 12 months alone, there is a critical need to step into a more proactive role in shaping and implementing crime prevention strategies.


46 | TOMORROW’S FM


Ensuring effective security measures are in place is only part of the equation. Equally important is creating strong links with local policing teams, business crime reduction partnerships and industry networks.


Tacking retail crime together The NBCC campaign reinforces the message that retail crime is rarely an isolated incident. Many offences form part of larger patterns of criminal activity, often linked to organised groups operating across multiple sites and regions. This makes a fragmented, site-by-site approach to crime prevention less effective.


The NBCC calls for a more cohesive response and one that bridges national priorities with local business actions, supported by open communication and a shared commitment to tackling crime collaboratively.


For FMs this collaborative approach starts with early engagement and continuous dialogue. Establishing clear channels for reporting crimes, sharing intelligence and discussing security concerns helps ensure that offenders are identified and persistent patterns of offending are addressed promptly.


The NBCC emphasises the importance of businesses working together, not only to share best practice but also to contribute to a collective voice that ensures retail crime is treated as a priority by both local authorities and national policing bodies.


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