TECHNOLOGY, AI & ROBOTICS
CONNECTED OPERATIONS
As regulations grow stricter, ESG goals become more ambitious, and occupant expectations reach new heights, the leaders who embrace technology as a strategic partner—not just a compliance tool—will be the ones who succeed in this new era, says Prabhu Ramachandran, Founder &
Facilities Management across the UK and Europe stands at the threshold of its next great evolution. Once viewed primarily as a cost-containment function, FM is now a cornerstone of resilience, sustainability, and enterprise value. With regulatory demands tightening, ESG targets rising, and occupant expectations at an all-time high, the leaders who treat technology as a strategic ally—rather than a checkbox—will define success in this new era.
The UK imperative: From cost cutting
to business and sustainability impact For decades, UK FM teams have excelled at driving efficiency and rigorous cost control. However, today, the challenge is no longer “How much can we save?” but “How far can we lead?” Today’s FM professionals must boost asset performance, advance net-zero commitments, and deliver tangible business outcomes.
When AI and IoT converge on a unified operations platform, FM transcends its traditional role. Instead of reactive firefighting, teams gain real-time insights that accelerate decision-making and unlock new value streams—extending asset lifecycles, optimising energy use, and tailoring occupant services. The goal is simple: invest in technology that delivers measurable, lasting impact.
From ‘tech paralysis’ to connected
operational intelligence Across the market, point solutions and isolated AI dashboards have proliferated, yet true transformation
32 | TOMORROW’S FM
remains rare. In many organisations, data sits in silos, and leadership finds itself overwhelmed by dashboards that don’t connect to daily workflows.
Real change requires genuinely connected operations: a single pane of glass that brings together people, processes, and systems. With this foundation, FM teams achieve total situational awareness—knowing instantly which assets need attention, how to allocate resources, and when to pre-empt issues. This operational intelligence empowers leaders to act confidently, shifting the culture from analysis paralysis to proactive agility.
Results snapshot: Early adopters see
rapid returns Organisations that have adopted connected FM platforms in the UK are already realising significant benefits:
• Reduction in energy consumption through AI-driven optimisation of HVAC and lighting systems.
• Faster compliance reporting, replacing manual data consolidation with automated workflows.
• Increase in technician productivity, as real-time alerts and guided mobile tasks reduce downtime.
• Fewer unplanned outages, thanks to predictive maintenance powered by machine learning.
• These metrics demonstrate that unified, data- driven operations deliver real business value— quickly and sustainably.
twitter.com/TomorrowsFM
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