The campaign aligns closely with the National Retail Crime Action Plan launched by the National Police Chiefs’ Council (NPCC), which places a strong emphasis on supporting retail workers, taking robust action against prolific offenders, and promoting intelligence sharing.
For FMs, understanding these national policing priorities offers valuable context and reinforces the importance of adopting a joined-up approach that works both locally and within the framework of national initiatives.
Security technology The success of this strategy relies not just on partnerships but also on ensuring the right infrastructure and systems are in place. The NBCC’s campaign serves as a timely reminder that effective crime prevention needs to be proactive, visible and coordinated. This is where the evolving role of technology and integrated security solutions comes into sharp focus.
As threats become more sophisticated, the tools used to counter them must also evolve. While physical deterrents and security personnel remain vital, today’s FMs are increasingly turning to advanced technologies to create layered and intelligent security systems.
Smart retail environments demand solutions that can adapt to changing risks, provide actionable insights, and streamline incident response, all without disrupting day- to-day operations.
Centralised security Pinnacle Systems, a provider of integrated security solutions for the retail sector, works in partnership with retailers and facilities managers to address these complex requirements.
With a focus on delivering tailored solutions that bring together traditional intruder detection, access control, video surveillance and remote monitoring, with new smart AI systems, Pinnacle Systems supports FMs in creating
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safer, more resilient retail environments. With experience in working across multi-site portfolios providing unique insight into the importance of consistency and coordination when it comes to crime prevention strategies.
At the heart of Pinnacle’s approach is the principle of vendor agnostic centralisation. This is the idea that effective protection stems from having a unified, connected system regardless of manufacturer, that allows for real-time oversight and response capability, streamlined communication and consistent standards across all sites.
For FMs overseeing multiple retail locations, centralised systems offers the ability to monitor, manage and respond to incidents swiftly, ensuring no site operates in isolation. It also supports stronger partnerships with law enforcement by facilitating easier reporting, information sharing, and compliance with national security initiatives.
This model enhances the efficiency of security operations and empowers facility managers to adopt a more strategic, intelligence-led approach to crime prevention.
By harnessing integrated systems and centralised oversight, retail businesses can better align with the goals of the NBCC’s ‘Tackling Retail Crime Together’ campaign, creating environments where staff feel supported, customers feel safe, and businesses remain resilient in the face of evolving threats.
Tackling retail crime is a shared responsibility that depends on the active involvement of businesses, police, community organisations, and technology partners. By combining collaboration with centralised, intelligent security solutions, facility managers can play a key role in strengthening the sector’s collective response to crime, ensuring that retail spaces remain safe, secure and welcoming for all.
www.pinnaclegroup.co.uk TOMORROW’S FM | 47
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