suppliers and new start-ups. We feel it’s important to be early adopters and disruptors in the market, whilst staying true to our environmental and social values.
This allows us to offer our customers and our people the most efficient and productive working methodologies. We’re also lucky to be part of the much larger Samsic Group, so work collaboratively with pools of talent and expertise across 27 other countries to drive innovation.
To innovate quickly and successfully whilst minimising risk, it’s vital to share knowledge and draw on a vast array of skills, experiences and backgrounds. Operators large and small can use this approach as long as they keep a few key points in mind.
Both current and future clients value leadership and vision, so to stay at the forefront of your industry and instil confidence in both your current and future customers, speed of implementation is vitally important.
Quick and efficient integration of new technologies, products or methods enables efficiencies and benefits to be readily achieved, maximising their potential and helping to protect your business.
Speed shouldn’t come at the expense of due diligence, though. The temptation to be first on the market can be strong but it’s important that any innovation – be that a product, service or a change in approach – is fully evaluated prior to its inception.
The industry is littered with equipment and machinery that seemed like a good idea at the time, but now lies at the back of a storage cupboard. You might grab their initial interest, but clients will soon move on if an innovation doesn’t perform as expected – usually because it hasn’t been properly tested under suitable conditions.
I have always believed that the use of live tests is the best way to assess the performance of new innovations and
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minimise chances of failure. You can use this process to minimise risk:
• Start by defining what success looks like. What do you hope to achieve, and how will you measure this?
• Communicate your aims and goals with your stakeholders.
• Open up the process to your own teams and external collaborators.
• Select your participants for trials and evaluation.
• Clearly define your workflow and stages towards full implementation, including live testing.
• Live testing should be just that – live. Demonstrations are not the same thing.
• All tests and trials should be undertaken with your own operators, who are ultimately the end users for the innovation.
• Set goals and rewards for the teams working on these innovations.
• Use the process to capture ideas, monitor and select final winners for implementation or to move on from proof of concept.
• Conclude with a comprehensive review and communication with all involved.
Success is never guaranteed in this field, but by following this process you can minimise risk of failure and ensure that the innovation that does go live is fully suited to its intended use. Working collaboratively with your own teams, key suppliers and customers empowers you as an organisation, creating an open and transparent relationship with all involved.
At Samsic, we don’t see a culture resistant to change. Instead, we see a real passion from our teams to embrace new and alternative ways of working, in an environment that engages and empowers everyone to drive and impact change.
For more information, please visit the website below.
www.samsic.uk
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