ADVERTORIAL An ICE introduction


Here we learn more about ICE’s Key Account Team, the people customers will get to know. Aaron Hiles – Key


Introducing the ICE Key Account Team, a fantastic group of individuals with industry experience and knowledge who are dedicated to helping our customers achieve their goals. As a customer of ICE, your Key Account contact will be your dedicated representative and advocate.


They will work closely with you to understand your needs and challenges and will help you select the right solutions for your business and ensure that you’re getting the most value out of your investment.


Alex Blake – Head of Key Account Management


Alex has had several Key Account and Business Development leadership roles within the Facilities Management industry. His career journey started with ICE in 2009 initially in a Sales Support position, which


progressed to Key Account Manager.


In 2014, Alex joined Mitie where he held Sales and Key Account Management roles for their Retail and Events Leisure sectors. Most recently he has been in Key Account Director positions at ABM and CBRE. Alex has returned to ICE as Head of Key Accounts and member of the Group Operating Board. Alex will capitalise on his experience within FM over the past decade to bring new ideas and create added value to ICE and its clients.


Outside of work, Alex is a keen golfer regularly playing in club competitions, and he enjoys travelling and spending time with his family. He has also spent the last eight years volunteering as a Co-Opted Governor and Chair of the Learning Committee at a local school.


Aaron Beadle – Key Account Director


Aaron has been with ICE for seven years and during that time has had four promotions, starting in the company delivering/ installing equipment to


now managing some of ICE’s largest customers. Throughout Aaron’s career at ICE, he has always


felt like part of a team and his managers have encouraged him to develop. When he is not at work, you’ll find Aaron on the golf course or travelling to new countries with his wife.


38 | TOMORROW'S CLEANING


Account Director Aaron joined the ICE family in January 2023, coming directly from a cleaning company based in Suffolk where he was Head of Operations. His knowledge of Operations has given Aaron a great understanding of how our clients work and the pressures they face each day. His previous company also used ICE as a supplier, which gave him a head start with understanding the equipment ICE provide and how it’s best used in each environment. On a personal level, Aaron enjoys playing golf and spending time with his partner and children, trying to be as active as possible.


Damien Hiles – Development


Account Director Damien has been in the cleaning industry for 12 years, starting out working with a distributor called OCH, initially as a delivery driver and then working in the warehouse and trade counter. He progressed through the business and into a sales position, which he held for five years. Upon leaving OCH in 2018, Damien joined Accelerate Facilities as a Sales Director and spent two and a half years with the business before joining ICE in April 2021. Damien’s interests outside of work include supporting the ‘best football team in the land’, Arsenal, and raising three small children including one year old twin boys.


Gabriella Duliba – Key


Account Director Gabriella recently joined ICE as a Key Account Director, having worked in the industry for over eight years. Previously her role was specialising in hiring industrial equipment to the FM and Cleaning sector, which has taught her to be adaptable and flexible when working with customers. Gabriella has a passion for building true partnerships within business and she thrives on


twitter.com/TomoCleaning


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