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Tomorrow’s


News Sponsored by Helpdesk portal launched for Facilicom


UK clients Facilicom UK has launched a new online helpdesk portal to help customers and cleaning operatives work harmoniously together.


The contract cleaning and services provider has teamed up with Innovise to be the first to trial their new workforce management and service delivery web portal, which will seamlessly connect customers with Facilicom.


Facilicom’s ‘Helpdesk’ is one central point where customers can log an issue or request and monitor its progress. Site managers access these raised requests and respond


directly. This can include requesting replenishment, additional services and alerting management to an issue. It enables customers to see when a cleaning operative has provided services, which tasks they have completed and at what time, as well as monitor a stock order request and make queries to their service provider.


Users can also submit a request for a quote if additional work is required, enabling Facilicom’s operations team to respond quickly and progress the activity.


Following a successful trial, Facilicom UK is offering the service to its entire client base free of charge. Customers can also integrate the new portal within their existing customer relationship management (CRM) system for a small cost.


Jan Hein Hemke, Managing Director of Facilicom UK, said: “We receive an overwhelming amount of queries and requests from clients on a daily basis, so we were keen to streamline the process to make it more efficient for both customers and our operations team.


“The new client portal will allow customers to log-in and track the status of their cleaning operation at any given time, from any location. It makes the relationship we have with our customers truly transparent, giving them peace of mind that their work is being completed to the very highest standards. We have had some excellent feedback from customers so far and are delighted to now offer this service to our entire client base free of charge.”


www.facilicom.co.uk


Hospitality Expo 2020 launched


The UK Housekeepers Association (UKHA) has launched the first ever UKHA members Hospitality Expo 2020 event, in conjunction with events and awards organisers, MEG Events.


The Hospitality Expo is aimed at procurement managers, general managers and housekeepers from hotels across the country and is free. It will take place at the prestigious Ascot Racecourse, Berkshire, on 26-27 April 2020. The Expo is the evolution of the UKHA’s Shared Knowledge Days and will take place alongside the CleanEx exhibition, taking a separate floor at Ascot.


As well as a VIP day at Ascot, attendees will benefit from meeting with exhibitors as well as taking part in workshops and hearing from industry experts in panel discussions


aimed at the hotel housekeeping industry. There will also be live product demonstrations taking place across both days.


Attendees will also be able to access the exhibitors and events at CleanEx on Sunday 26 and Monday 27 April. Monday is specifically for the housekeeping community.


All Hospitality Expo attendees will receive free tea, coffee and wine and will be entered into a prize draw – all UKHA members will also receive free lunch. There will be plenty of free parking as well.


Potential exhibitors with products and services to offer to housekeepers and general managers should contact MEG Events to secure an exhibition stand.


Lorraine Dale, National Chairperson for the UKHA said: “We are very excited to introduce our first Hospitality Expo in conjunction with CleanEx 2020. This will be an exhilarating partnership with Tina and Mark Gleed from MEG Events. Our aim is to ensure our members are kept up to date at all times and to highlight housekeeping as a career of choice.”


www.ukha.com


18 | WHAT’S NEW?


twitter.com/TomoCleaning


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