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Cleaning staff face ‘burnout’ due to severe staff shortages
not miracle workers; we simply cannot keep this pace up. The health and wellbeing of our workforce is at stake here.
“Fractures are appearing from all sides. Very few staff are available, the labour market is almost dried up. Agency staff where available are not adequately trained.
“Staff absences are increasing every day due to colleagues becoming ill, self-isolating or are simply fatigued. Staff are taking on extra duties and managers are rolling up their sleeves to help with the practical cleaning aspects, yet are still unable to fill the gaps as well as manage and audit the cleaning service effectively.
“Many long-standing cleaning operatives with years of experience are choosing to leave the profession, citing their roles as undervalued and the risk factors as too high.
“My healthcare cleaning colleagues are proud of their work and do their best to fill the gaps. Therefore, longer shifts and overtime have become commonplace in an effort to support colleagues who are already exhausted and on their knees.
“This is not sustainable and will impact on people’s physical and mental health. We are seeing cases of staff turning to alcohol and substance abuse, and anxiety, depression and domestic abuse are all rising. I fear we will see colleagues burning out in the longer term.
Industry leaders have warned that cleaning staff in healthcare, hospitality and other parts of the sector are facing burnout because of increased workloads, due to the COVID-19 pandemic and severe staff shortages.
The extra procedures and protocols put in place during the pandemic to protect people’s health, along with the current severe staff shortages in the sector – compounded by staff absences from winter illnesses, the disease itself, and increasing numbers of personnel leaving the industry – have created a dangerous cocktail which has raised concerns for the health of staff.
The crisis in the cleaning and hygiene industry is so severe and widespread that industry body the British Cleaning Council (BCC) warned recently that the health of members of the public could be put at risk because of difficulties maintaining the measures needed to keep the UK’s buildings hygienically clean, and reduce the risk of the COVID-19 virus spreading.
With infection rates climbing and a new variant spreading as we approach the depths of winter, the recruitment crisis could not have come at a worse time, and the BCC has already called for urgent Government help.
Delia Cannings is an industry leader speaking on behalf of the BCC and the national organisations for healthcare and hospitality cleaning staff. She is Deputy Chair of the BCC, National Lead for Education and Training at the Association of Healthcare Cleaning Professionals (ahcp), and Chair of the UK Housekeepers Association (UKHA).
She said: “We are starting to see the cracks in the healthcare sector, with shortcuts, slip ups and accidents increasing. What can we do if we can’t get the staff? We are
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“The hospitality sector is suffering and under pressure as well. Cleaning requirements increased during the pandemic but now there are very few staff available. Agencies have ramped up costs but the few staff being supplied are not trained. Sadly, a little exploitation is kicking in, with opportunists taking full advantage of an already dire situation.”
BCC Chairman Jim Melvin added: “Throughout the sector our people have been undervalued by a Government which says they are low skilled and won’t recognise them as key workers.
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