REGULAR
Don’t deliver on a guess, get your facts right
Duncan McLaren, Sales Director for Taqt UK & Ireland, discusses how digitising real time communication with your operatives and clients makes your service delivery right on target.
There’s no doubt that clear communication helps to cut through the white noise when delivering a professional service. Enabling real time communication within your cleaning operations using a digitised system also reduces the annoying red tape, unnecessary paper and misunderstandings that can compromise service delivery.
Here are the key reasons why improving communication by using digital solutions
enhances your cleaning business:
Better coordination: When you have a centralised platform for efficient organisation and real time monitoring, the overall standard of delivery improves. Communication between cleaning operatives’ teams, their clients and managers have the highest potential for changing the service and operations dynamic. By providing a simple, yet effective, digital platform like TaqtOne, the risk of miscommunication is reduced and ensures that everyone is on the same page.
We all know the adage ‘The left hand doesn’t know what the right hand is doing’. There’s nothing worse in a service industry; it may result in poor servicing, overuse of supplies, dissatisfied clients and lack of profitability.
When everyone is working together, relationships between cleaning operatives and their managers improve. If operatives are deployed more efficiently, there’s less time wasted, they have an opportunity to feed-back regarding scheduling and service, which makes them feel more invested and valued in the process. Internal improvements are reflected in the external service.
Reducing costs: By improving efficiency and reducing the risk of miscommunication, it’s possible to reduce costs for cleaning businesses. This is important for small companies that operate on tight margins, especially in a challenged market like we have now. Increased efficiency and coordination have a knock-on effect of rationalising resource against time and materials. If your operatives are at the right place and the right time, they’re not under or overservicing. Excessive cleaning agents aren't being used or procured unnecessarily.
Increased transparency:More accurate record keeping makes all the difference when improving transparency. Having a digital paper trail ensures that everyone understands what they should be doing, how and when it was done and what the results were. Clients respond better when they know exactly what they’re paying for is correctly
28 | TOMORROW'S CLEANING
executed. With a detailed record of the cleaning services provided, including the time and date of each service, accountability is reinforced, which is focal for businesses that work with high-value clients.
Increased customer satisfaction: A happy client is a returning client. It’s better to talk, and communication in business reinforces professional relationships. If you’re using digital systems that streamline all the elements of excellent service like monitoring customer satisfaction, enabling transparency and accountability, swift action and cost effectiveness, then it’s a win-win for everyone.
Improved efficiency: Current technology, like the TaqtOne digital solution, allows cleaning operatives to receive real- time updates on room status, end-user requests and other essential information. This means that they can respond to requests, intervene and remedy issues quickly, like spillages, replenishing supplies and keeping sensitive spaces like toilets and kitchen areas up to standard.
Overall, digitally enabled communication is a powerful resource that can help cleaning businesses to improve operational systems and performance. By having access to real time updates, which improve coordination, transparency and reduce the risk of miscommunication, not only is your client likely to be impressed, but they will probably want more of the same. Going digital doesn’t mean ‘more complicated’ or ‘burdensome’: in fact, it gives you the gift of working a lot smarter in your business.
www.taqt.com
twitter.com/TomoCleaning
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60
