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A DEEPER CLEAN


Rik Hellewel, CEO and founder of oven cleaning specialist Ovenu, reveals the importance of cleanliness in the hospitality industry and doing a monthly/biannual deep clean.


In the fast-paced world of hospitality, it's easy to neglect the basics – however, the impact of doing so can have long-term effects on your business. As the manager of a hospitality establishment, you are responsible not only for your customers, staff and clients, but also for your business’s image and reputation.


THE UTMOST IMPORTANCE Cleanliness is the top criterion for guest and customer satisfaction according to research by cleaning company Emprise: in its study, 97% of guests agreed that cleanliness was the most important factor when staying in a hotel.


What’s more, complying with Hazard Analysis and Critical Control Points (HACCP) principles and health and safety law is crucial to the success and continuation of your business. With many establishments being open 24/7, having a diligent cleaning routine in place – and sticking to it – is essential.


However, adhering to strict hygiene standards is not just a box you must tick for compliance reasons: cross- contamination between food, surfaces, hands and


46 | LEISURE & HOSPITALITY


equipment makes for one of the most common causes of food poisoning. E. coli, salmonella and listeriosis are the three worst offenders in hotel and restaurant kitchens, and food poisoning leads to 20,000 hospitalisations and 500 deaths in the UK each year.


CLEANING VS DISINFECTION The importance of avoiding germ breakouts that can threaten the livelihood of your business is obvious, but how should this be ensured? Both cleaning and disinfection play a different but important role in ensuring health risks are at a minimum.


Cleaning, the physical removal of germs, dirt and impurities from surfaces using soap or detergent, lowers the risk of contamination. Comparatively, disinfection uses chemicals to kill the germs, it will not necessarily clean a dirty surface to the naked eye but the harmful microorganisms will be gone.


Both steps are vital to the appearance and sanitisation of your business. Due to the high usage of facilities within a hotel, restaurant or leisure centre, they will need to be completed more frequently. Small measures such as using


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